Provide daily support for all hospital and clinic software applications, including EHR, practice management, financial, and ancillary systems.
Serve as the subject matter expert for assigned applications, ensuring functionality aligns with operational and clinical needs.
Troubleshoot and resolve application and interface issues in coordination with vendors and internal staff.
Monitor system performance, identify root causes of issues, and recommend improvements.
Assist with user setup, access management, and system permissions across applications.
Participate in application upgrades, testing, and validation activities.
Support end users through training, workflow documentation, and process improvement initiatives.
Work collaboratively with clinical, financial, and administrative teams to optimize system performance and usability.
Manage and track application support requests through the IT help desk system; escalate complex issues as needed.
Participate in on-call rotation for after-hours IT and system support.
Assist in planning and implementing new application features, integrations, and enhancements.
Maintain accurate documentation of system configurations, changes, and user support issues.
Collaborate with the CIO on technology improvement initiatives and digital transformation efforts.
Perform other duties as assigned to support the overall IT and hospital operations.

Job Type: Full-time

Pay: From $29.50 per hour

Expected hours: 40 per week

Benefits:

Work Location: In person

Mt. San Rafael Hospital

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