Account Change Analyst

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The Account Change Analyst plays a critical role in ensuring the accurate and timely transfer of annuity and life policies between agents and broker-dealers. This position requires strong attention to detail, problem-solving skills, and the ability to manage complex account change processes with minimal supervision. If you thrive in a fast-paced environment and enjoy building relationships while delivering exceptional service, this role is for you.

This is a hybrid position located in Columbus Ohio, and you will be required to come into the office two days per week.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

(Internal Use Only: D2 Pay Band)

LI-YA1

Job Description Summary Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As an Account Change Analyst, you'll be responsible, with minimal guidance, for the timely and accurate transfer of annuity and life policies between agents and between broker dealers.

Job Description

Key Responsibilities :

• Processes complex and specialized producer account change requests (custodial, provident and life changes). • Processes annuity and life producer account change requests via direct entry into the system(s). • Processes account change requests to transfer annuity and life policies via ACURA. • Responds to simple service requests and simple service inquiries. • Troubleshoots producer account changes made via ACURA with minimal supervision. • Processes and communicates daily written updates as to status of custodial account changes to Morgan Stanley, Merrill Lynch and Wells Fargo. • Manages and processes incoming specialized email producer account change requests from US Bancorp, Edward Jones and Capital One. • Processes producer account change error reports. • Maintains working product knowledge for all Nationwide Life and Annuity Products. • May train other associates on other Account Changes processes. • Fluent with all major Nationwide distribution Channels.
May perform other responsibilities as assigned.

Reporting Relationships : Reports to Manager.

Typical Skills and Experiences :

Education : High School diploma and undergraduate studies in business, finance or accounting preferred.

Experience : Two years of experience with commissions and the knowledge of source systems as well as the product administrative systems.

Knowledge, Abilities, Skills : Requires knowledge of annuity and life administrative systems and Nationwide licensing systems. Requires knowledge of licensing requirements for servicing policies and understanding of regulatory and Nationwide rules surrounding the transfer of variable and fixed business. Ability to effectively operate a personal computer with related business software. Strong verbal and written communication skills for contact with customers. Excel experience is strongly preferred. Product knowledge essential for account change processing.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values : Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility : Nonexempt, eligible.

Working Conditions : Normal office environment.

ADA : Above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide Mutual Insurance Company

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