Overview

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

Provide departmental support and supervise the staff in the Air Import department.
Daily operations includes direct contact with customers/ brokers/ subcontractors and other internal departments
Investigates and resolves any issues and discrepancies
Collect and analyze department data in order to support the goals and objectives of the department
Supervises and directs Import staff in performing work according to operating procedures
Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term
Monitor performance of staff and scheduling
Trains Import staff
Ensure department is in compliance with company policies and procedures and applicable government regulation
Review workflows and procedures and provide feedback to maintain a high quality of service
Documents, records and reports all discrepancies to include missed deadlines
Work professionally and effectively with operations staff in order to achieve target goals.
Communicate with overseas branches and sales staff to supoort retention of existing business as well as acquiring new business
Develop and maintain positive working relationships with management, peers and co-workers.
Provide direct training to staff
Handle other job assignments as determined by the direct Manager
Annual Salary Pay Range: $78,000 - $90,000. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

Excellent analytical, interpersonal and organization skills
Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
Great attention to details
Minimum 3+ years of Air Import experience with previous experience in a leadership or Supervisory position
Must be flexible with work schedule.
Strong leadership skills
Strong customer service skills
Good verbal and written communication skills
Great computer skills (Microsoft Word & Excel, Outlook)
High school diploma or equivalency certificate or significant or relevant or appropriate working experience

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

Medical, Dental, and Vision beginning the 1st of the month after 30 days.
401k with a company match
Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
Generous Vacation and Sick time.

Nippon Express USA, Inc

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