Job Overview
We are seeking a dynamic and energetic Customer Service Representative (CSR) to join our team! In this vital role, you will be the friendly voice and helpful face for our customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude, excellent communication skills, and ability to handle multiple tasks will help foster strong client relationships and promote customer satisfaction. This paid position offers an exciting opportunity to develop your skills in a fast-paced, customer-focused environment while making a real difference in people's experiences with our company.

Duties

Respond promptly to customer inquiries via phone, email, or chat, delivering friendly and professional support
Assist customers with product information, order processing, and troubleshooting issues efficiently and accurately
Conduct outbound calls to follow up on customer requests or gather feedback to improve service quality
Enter data accurately into our systems, including customer details, transaction records, and service logs
Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed
Maintain excellent phone etiquette and communication skills to resolve concerns effectively and build rapport
Collaborate with team members to share insights, improve processes, and enhance overall client services

Requirements

Multilingual abilities are highly desirable to serve diverse customer bases effectively
Proven experience in call center environments or customer support roles is preferred
Strong sales skills and the ability to upsell or promote products/services when appropriate
Bilingual proficiency in English and another language is a significant advantage
Excellent computer skills with proficiency in Microsoft Office applications and data entry tools
Exceptional communication skills with active listening abilities and clear articulation
Demonstrated knowledge of phone etiquette, outbound calling techniques, and customer service best practices
Ability to analyze situations quickly and provide effective solutions in a fast-paced setting
Experience with cash handling, typing accuracy, and maintaining detailed records

Join us as a Customer Service Representative where your enthusiasm fuels positive interactions! We value your dedication to delivering outstanding client services while growing your professional skills. This paid role is perfect for motivated individuals eager to thrive in a vibrant team environment dedicated to excellence.

Job Type: Full-time

Pay: $936.60 - $1,127.95 per week

Work Location: In person

Nova Acquisitions Iberia

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Customer service representative (CSR)