Job Summary:
The Customer Service Rep I at NOVO Building Products is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves direct communication with customers to facilitate a smooth and efficient service experience, contributing to the overall success and reputation of the company.

Pay Rate: $37k-$49K depending on experience

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Assist customers with product information, order status, and general inquiries.
Resolve customer complaints and issues by identifying the problem, determining the cause, and selecting the best solution.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members and other departments to ensure a seamless customer service experience.
Provide feedback and suggestions to improve customer service processes and procedures.
Stay informed about product updates, company policies, and industry trends to provide accurate information to customers.

Required Education:
High school diploma or equivalent.

Required Experience:

Minimum of 1 year of experience in a customer service role, preferably within the building products industry.
Experience in handling customer inquiries and resolving issues via phone, email, or in-person interactions.
Familiarity with CRM systems and practices is preferred.

Required Skills and Abilities:

Excellent communication skills, both verbal and written, with a strong ability to listen and empathize with customers.
Strong problem-solving skills and the ability to handle challenging situations with professionalism and composure.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in basic computer applications, including Microsoft Office Suite.
Strong attention to detail and organizational skills.
Ability to work independently as well as collaboratively within a team setting.
Demonstrated ability to learn quickly and adapt to changes in processes and technology.

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NOVO BUILDING PRODUCTS

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