At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Business Analystto join our team.

Role Summary
The IT Business Analyst for Customer Identity & Access Management (CIAM) plays a critical role in enabling secure, seamless digital identity experiences for customers. This role supports Product Managers and Product Owners in the discovery, refinement, and ongoing delivery of CIAM features and user stories. The ideal candidate operates with a high level of autonomy—driving stakeholder alignment, facilitating decision‐making, and ensuring the product team is equipped with clear, actionable requirements.
The Business Analyst partners closely with cross‐functional teams, including engineering, architecture, security, and business stakeholders, to deliver CIAM capabilities that enhance customer experience and support enterprise readiness. This role also communicates progress, risks, and dependencies to product leadership, and actively engages leaders as needed to remove blockers and secure alignment on key product decisions.

Key Responsibilities:

Product Discovery & Requirements Management

Lead and facilitate discovery activities to understand business needs, customer pain points, and technical constraints.
Translate business objectives into well‐defined features, epics, and user stories with clear acceptance criteria.
Conduct process analysis and document current-state and future‐state workflows relevant to CIAM capabilities.
Analyze problems, identify solution options, and conduct impact assessments to support product decision‐making.

Stakeholder Engagement & Facilitation

Independently schedule and facilitate working sessions, workshops, and decision‐making meetings with business, technical, and security stakeholders.
Drive clarity, alignment, and consensus across teams and leadership groups.
Prepare and deliver status updates, progress summaries, and insights for product leaders and cross‐functional partners.

Delivery Readiness & Execution Support

Refine backlog items and ensure stories are ready for development in alignment with Scaled Agile (SAFe) practices.
Partner with Product Owners during PI planning, sprint planning, and backlog prioritization.
Proactively identify and escalate risks, blockers, and dependencies that could impact delivery timelines or product outcomes.

Continuous Improvement & Customer Focus

Champion a customer‐centric mindset and support initiatives aimed at improving the digital identity experience.
Identify opportunities for process optimization, automation, and documentation improvements.
Collaborate with teams to implement best practices in requirements management, product discovery, and CIAM capabilities.

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, Business, or related field.
3-5 years of technical experience in IT business analysis or related roles.
Proven experience in problem analysis, process documentation, and requirements development.
Strong analytical and creative problem‐solving skills.
Experience working in Scaled Agile (SAFe) or similar agile frameworks.
Demonstrated ability to operate independently, manage multiple priorities, and drive outcomes.
Passion for contributing to organizational success and continuously improving customer experiences.

Preferred Qualifications:

Experience analyzing and presenting complex datasets to inform business decisions.
Knowledge of Identity and Access Management (IAM) or cybersecurity principles.
Hands-on experience with CIAM technologies such as Ping Identity or ForgeRock platforms.
Experience with Microsoft SharePoint, especially in supporting documentation and collaboration workflows.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is 48.00hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA North America

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