Job Overview

We are looking for a Service Advisor for our truck and trailer shop. This role combines customer service, basic vehicle diagnosis, and invoicing. You will communicate directly with customers, identify their truck or trailer issues, recommend solutions, coordinate repairs with technicians, and manage invoices for completed services.

The ideal candidate is personable, organized, technically curious, and able to explain vehicle problems and costs clearly to customers.

Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, or in person
Listen to customer-reported issues and gather relevant vehicle information
Assess and diagnose basic truck and trailer problems, consulting with technicians as needed
Advise customers on recommended solutions and repair options
Coordinate with service technicians to schedule repairs and communicate progress to customers
Prepare and manage invoices for completed services and parts
Keep accurate records of customer interactions, vehicle issues, service recommendations, and invoices
Follow up with customers to ensure satisfaction after service completion
Maintain a professional and helpful relationship with all customers

Skills

Strong communication and interpersonal skills
Basic understanding of truck and trailer mechanics
Ability to listen carefully and identify customer concerns
Problem-solving mindset to recommend appropriate solutions
Organized and detail-oriented when managing customer records and invoices
Comfortable using service software, spreadsheets, or invoicing systems
Ability to remain calm and professional with all customers

Requirements

5+ year of experience in trucking and trailer
Experience handling invoices or billing for services
Familiarity with truck/trailer parts, maintenance, and common issues
Strong customer service skills
Ability to work independently and as part of a team
Reliable, punctual, and proactive work ethic

This role offers an opportunity to be part of a dynamic team committed to delivering outstanding automotive care while advancing your career within the industry.

Job Types: Full-time, Part-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan
Tuition reimbursement

Application Question(s):

How many years of experience do you have in truck repair?
How many years of experience do you have in diesel engine repairing?

Experience:

Brake repair: 5 years (Required)

Language:

Spanish (Preferred)
Russian, Uzbek (Preferred)

Shift availability:

Day Shift (Preferred)

Work Location: In person

Premier Trucking Group INC

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