At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life - and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.

Be Part of Who We Are!

Position Summary

The Revenue Cycle Manager is an integral member of Proliance's financial team. This role manages all people and processes in pursuit of optimizing the revenue cycle function. The successful teammate will manage the administrative and clinical functions associated with claims processing, payment, and revenue generation. Accuracy and efficiency of this team directly impacts our mission to be the leader in physician-managed healthcare services and to provide excellent surgical and clinical care for every patient, every day.

The Revenue Cycle Manager reports to Proliance Surgeon's Revenue Cycle Director, and works directly with the Central Services Office, Care Centers and ASCs to provide oversight and feedback to ensure their continued success in revenue cycle management.

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue Cycle Manager include, but are not limited to:

On-board and train new Rev Cycle teammates on their duties and manage the revenue cycle team at the corporate office across a variety of responsibilities
Provide encouragement and recognition of excellence in performance; monitor team performance, identify issues, work through resolutions and provide both informal and formal feedback.
Collaborate with the leadership team to manage performance of the teammates, including annual review, goal setting, corrective action, PIP and termination.
Oversee quality assurance activities and compliance with operational standards.
Participate in program development and implementation of rev cycle policy and procedures.
Assist Revenue Cycle Director in implementing changes to revenue cycle processes, systems and tools.
Broaden the relationship between the corporate revenue cycle team and the organization.
Monitor daily work of revenue cycle team by checking for accuracy and completeness
Monitor key indicators in Revenue cycle and will work closely with management to improve cash flow, reduce denials and minimize bad debt.
Completes all required projects and report in a timely fashion per the direction of the Revenue Cycle Director.
Complete duties and assist others as directed
Must follow all policies as introduced during new teammate On-Boarding, updated real-time and outlined in Teammate Handbook

Education/Experience

Minimum 5+ years direct healthcare financial management experience.
Working experience of medical office and ambulatory surgery center practice setting in the area of billing and collections.
Experience and complete understanding and an in-depth working knowledge of healthcare revenue cycle.
Demonstrated experience serving as both a hands-on manager and a high performing individual contributor
Direct experience with EMR/EHR, Nextgen and Amkai experience preferred
Prior experience at Proliance Surgeons preferred

Knowledge, Skills and Abilities

Strong computer knowledge and skills
Superior customer service skills
Progressive, demonstrated knowledge and experience in all components of the revenue cycle
Strong leadership, training and mentoring abilities
Promoting (leading by example) great interpersonal skills; modeling patience, composure and cooperation; working well with all patients, physicians and team
Advanced understanding of and Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
Efficient use of time, with meticulous attention to quality, detail, accuracy and completion; skilled in delegation and organization
Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative.
Creativity and resourcefulness in addressing problems and opportunities and tenacity to see things through to solution
Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk.
Willingness and ability to be flexible with working varied hours, stepping in as a working leader as needed and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective.
Demonstrate a learning attitude toward solving problems, using good reasoning and judgment
Ability to adapt to change, delays or unexpected events while maintaining a positive mindset
Ability to provide feedback to improve performance
Self-motivated; able to work independently and collaboratively, following specific guidelines and procedures; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

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