Operations Manager

Location: Whitestone, NY (On-Site)

Compensation: $100,000 – $150,000 base + performance bonus

Growth Path: Director of Operations + Profit Sharing

Company: QG Floral & Landscape Group

Who We Are

QG Floral & Landscape Group is a fast-growing, multi-division organization with more than 50 years of family-owned excellence. Our services include retail florals, wholesale florals, corporate floral rotation programs, event production, funeral work, interior plant-scaping, commercial décor, logistics, and large-scale installations.

We are a family-driven company that values creativity, teamwork, and a spirit of innovation. We believe in supporting our employees’ growth and fostering a collaborative environment where every team member can thrive.

Your Role at a Glance

As our Operations Manager, you’ll be the driving force behind daily operations across multiple divisions. You’ll implement SOPs and scalable processes, develop and lead your teams, and keep our operations running seamlessly. This is a hands-on role for someone who’s passionate about refining systems and helping our team thrive together.

Key Responsibilities

Areas You’ll Oversee and Elevate:

Oversee operations across retail, events, corporate programs, installations, logistics, and plant-scaping.
Implement SOPs, KPIs, and scalable processes.
Identify workflow gaps and lead process improvement initiatives.
Improve cross-department communication between sales, production, logistics, and customer service.
Use KPIs and reporting to drive accountability and performance.

Leading and Inspiring Your Team:

Recruit, train, and develop high-performing team members.
Build a positive culture and strong leadership inside the organization.
Conduct coaching, evaluations, and corrective action as needed.
Lead diverse teams across both operational and creative functions.

Your Influence on Scheduling & Logistics

Oversee scheduling for staff, deliveries, installations, and event setups.
Manage inventory flow and supply needs.
Optimize routing, staffing, and warehouse organization.
Maintain safe and compliant work environments.

How You’ll Drive Our Success Together

Collaborate directly with ownership on modernization and expansion.
Support the implementation of new technology, automation tools, and AI systems.
Assist in launching new divisions and service lines.
Contribute to budgeting, forecasting, and annual planning.

Your Background & Experience

5 to 10 plus years of operations management experience in retail, logistics, service-based, or production environments
Proven success in improving systems, workflows, and operational efficiency
Strong leadership, communication, and problem-solving skills
Highly organized, detail-oriented, and proactive
Comfortable in a fast-paced, hands-on role
Experience working with ownership or senior leadership
Tech-savvy and able to implement automation tools, CRM or ERP systems, and scheduling software
Positive, coachable, and committed to long-term growth

Additional Strengths We Appreciate

Experience in florals, events, plant-scaping, hospitality, or creative production
Background in SOP development, organizational design, or process re-engineering
Experience with ERP systems, CRM platforms, or scheduling tools
Strong project management skills

Compensation & Opportunities

Competitive salary: $100,000 to $150,000 depending on experience
Performance-based bonus
Clear growth path to Director of Operations
Profit-sharing opportunities
High-impact leadership role with strong influence on company direction
Supportive ownership committed to innovation and growth

QG Floral & Landscape Group

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Operations Manager