How You'll Make an Impact

The Security Operations Manager reports to the Vice President of Cybersecurity and is responsible for day-to-day execution of the credit union's cybersecurity operations program. This role focuses on operational security monitoring, identity administration support, control execution, vulnerability coordination, incident response support, and audit evidence readiness.

What You'll Be Doing

Manage day-to-day security operations activities, including alert review, escalation coordination, case tracking, and support for managed security services or internal monitoring functions.
Coordinate incident response activities, including triage, tabletop exercise, documentation, evidence preservation, operational security readiness activities, communications support, and remediation follow-up.
Support identity and access management processes, including provisioning governance, privileged access controls, periodic access reviews, and separation-of-duties administration.
Coordinate remediation efforts resulting from internal and external security assessments, penetration tests, audits, and regulatory examinations, including tracking findings through closure and reporting status to the Vice President of Cybersecurity.
Administer and coordinate security tools, dashboards, logging, endpoint controls, cloud security monitoring, and other operational cybersecurity controls.
Support third-party security reviews by collecting documentation, tracking findings, and monitoring remediation commitments.
Assist with policy administration, control validation, testing support, and preparation of evidence for audits, exams, and regulatory reviews.
Prepare operational metrics and reporting for the Vice President of Cybersecurity, including trends, incidents, control performance, and risk indicators.
Partner closely with infrastructure, application, and digital delivery teams while maintaining focus on security control execution and independent issue escalation.

What You Bring to the Team

Bachelor's degree in cybersecurity, information systems, computer science, or a related field preferred.
5 to 8 years of cybersecurity or information security experience, including hands-on operational security work.
Experience supporting security operations, IAM, incident response, vulnerability management, and security tooling.
Experience in a financial institution or other regulated environment preferred.
Familiarity with Microsoft security tools, cloud security controls, endpoint protection, logging and monitoring, and audit support processes.
Relevant certifications preferred, such as Security+, CISSP, GSEC, GIAC, or equivalent depending on experience level.

Success Profile

Strong operational discipline and follow-through.
Ability to organize multiple security workstreams and drive remediation.
Detail-oriented approach to evidence, controls, and documentation.
Collaborative style with enough confidence to escalate issues appropriately.

Tools & Work Environment

Stable internet connection with speeds high enough for video conferencing and screen sharing
Smartphone with current iOS/Android OS

Prolonged periods sitting at a workstation and working on a computer
Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Where You Can Work

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation & Rewards

Compensation for this role is $130,000 - $170,000 per year with the potential for discretionary incentive compensation based on both company and individual performance.

Benefits That Support You

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent*
Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health*
Tuition reimbursement
Pet Benefits, including insurance, discounts, "pawternity" PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks (including mortgage discounts!)
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, out-come oriented remote work environment for most roles

*After 6 months of service

Interview Process & AI Usage

We embrace technology and are enthusiastic about the role AI can play in helping people work more effectively. We recognize that candidates may use AI tools to prepare for opportunities, research organizations, or refine application materials. During interviews and assessments, however, we are most interested in understanding your own experiences, judgment, problem-solving approach, and communication style. Please be prepared to discuss your work, decisions, accomplishments, and thought process in your own words. We look forward to getting to know the person behind the application.

Quorum

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