Location: Remote: California, Colorado, Florida, Missouri, Nevada, Oregon, Indiana and Illinois

Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $18 to $20 per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Dispatcher 1 plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher 1 monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Requirements

Qualifications and Experience:

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is preferred
Minimum of 0-1 years' experience in dispatch operations, preferably in the telecom industry preferred
Minimum of 0-1 years' Salesforce or equivalent required
Must be able to type at least 40 words per minute, certification required
Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
Understanding of safety regulations and industry best practices related to field service operations and logistics management required
Proven geographical knowledge of service area and ability to read maps required
Ability to work flexible hours, including evenings and weekends, as scheduled
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language desirable

Skills:

Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Service Request Management:

Primarily processes the received queue and schedules Customers for installation
Reviews and processes the Preorders and schedules Customers for installation
Receives incoming service requests from customers
Assigns appropriate technicians based on skills, availability, and location
Maintains accurate records of service calls, including details and technician information

Service Call Monitoring and Resolution:

Monitors service calls to ensure timely resolution and escalates issues as needed
Coordinates with other departments to meet service level agreements
Maintains records of technician availability and adjusts schedules when necessary

Dispatch Operations and Administration:

Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service

Continuous Improvement:

Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction

Work Schedule and Availability:

Ability to work flexible hours, including evenings and weekends, as scheduled

Benefits

Additional duties as required.

Why Join Our Team:

Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

Race Communications

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Dispatcher 1 - Remote