Job Summary:

Renegade Insurance is seeking an experienced Customer Service Representative to join our team! In this role, you will be responsible for building strong relationships with clients and working closely with our agents to ensure that our clients receive the best insurance coverage and service. You will be an integral part of the Renegade team, providing outstanding customer service, promoting policy renewals, and expanding our business.

Benefits:

Competitive compensation based on experience
Comprehensive training
Opportunities for career growth

Qualifications:

Excellent written and verbal English communication skills
Excellent customer service skills
Excellent organizational skills, effective time management, and interpersonal skills
Ability to successfully and creatively problem solve and negotiate solutions
Experience with Salesforce management system preferred but not required
Positive thinker, comfortable with fast paced environment
Ability to work in a team environment and train others as necessary
Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
Contact Center experience preferred

Responsibilities:

Handle inbound and outbound calls, emails, and chats from policyholders, lenders, and agents.
Assist customers with policy inquiries, billing issues, payments, and coverage details.
Provide accurate information on policy endorsements, renewals, cancellations, and claims processes.
Support account managers by gathering required documents and assisting with customer requests.
Escalate complex issues to the appropriate department while ensuring seamless service.
Maintain a high level of professionalism and compliance with insurance regulations and company policies.
Meet performance metrics (e.g., first-call resolution, customer satisfaction, and response time).

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Experience:

Sales: 2 years (Preferred)

License/Certification:

Property & Casualty License (Required)

Work Location: In person

Renegade Insurance

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