Position

The RIMOWA Client Advisor is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand.

Job Responsibilities

Sales

Achieve personal sales goals
Educate clients with company history and the most current product knowledge
Keep an active client book to cultivate new/existing client relationships
Support team members to achieve store sales goals

Customer Service

Always present yourself in a friendly and professional manner
Ensure prompt follow up with client purchases, repairs and inquires
Provide the best experience for customers by continuously building knowledge of company history, new product and competitors

Operations

Understanding of store POS system
Opens and closes the register
Process payment/return of merchandise
Conduct inventory counts and adhere to company loss prevention policy
Maintain/execute store merchandising standards
Maintain store readiness and housekeeping duties

Profile

High school Diploma or equivalent
Luxury sales experience ideal
Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books
Professional presentation, excellent communication skills both verbal and written
Excellent problem-solving skills, positive attitude, team player
Ideal candidate has knowledge of fashion, design trends and love of travel
Ability to work varied hours/days, including nights, weekends and holidays
Must be able to lift large boxes up to 20lbs repeatedly

RIMOWA

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