Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring that all inquiries are handled efficiently and effectively. This role requires strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Duties

Respond to customer inquiries via phone, email, and chat in a timely manner
Provide accurate information regarding products and services to enhance customer satisfaction
Assist with sales inquiries and promote additional services when appropriate
Maintain detailed records of customer interactions and transactions through data entry
Handle cash transactions accurately and efficiently
Conduct outbound calling for follow-ups or promotional purposes
Collaborate with team members to improve overall customer service processes
Utilize Microsoft Office applications to document and analyze customer feedback
Demonstrate excellent phone etiquette while maintaining professionalism at all times

Requirements

Previous experience in customer service or call center environment preferred
Strong communication skills in English; bilingual or multilingual abilities are a plus
Proficient computer skills with experience in Microsoft Office applications
Ability to perform data entry tasks accurately and efficiently
Familiarity with sales techniques and client services best practices
Strong analysis skills to assess customer needs and provide effective solutions
Excellent typing skills for efficient documentation of customer interactions
A positive attitude, patience, and the ability to handle challenging situations with grace

Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers!

Job Types: Full-time, Part-time

Pay: $21.68 - $26.11 per hour

Expected hours: 38 per week

Benefits:

Dental insurance
Health insurance
Vision insurance

Ability to Commute:

Houston, TX 77074 (Preferred)

Ability to Relocate:

Houston, TX 77074: Relocate before starting work (Preferred)

Work Location: In person

Rouge Consulting

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Customer Service Representative