Overview

Position Summary

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
Perform site visits weekly, engage with team members, and schedule and host regular client calls.
Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
Approve expense requests and manage expense reporting to align with budget expectations.
Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
Oversee resident and vendor-related communications, ensuring timely resolution of issues.
Monitor property marketing efforts, including reviewing property websites and advertising.

Education and Experience

Bachelor's degree from a four-year college or university Experience may substitute for education.
Four years in multifamily property management, with at least two years in a Community Manager role.
3rd party management experience
Knowledge of multifamily property management operations, respective markets, and industry trends.
Knowledge of budgeting, financial reporting, and variance analysis.
Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
Ability to effectively communicate verbally and in writing.
Ability to develop solutions and resolve challenges proactively.
Ability to lead, mentor, and develop on-site teams.
Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
Ability to maintain positive client relationships.
Ability to think strategically and implement business plans that align with financial goals and client expectations.

Qualifications

Physical Requirements:

May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
The office is an open setting which may include bright lights, constant noises and distractions

RPM Living

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Regional Manager