Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like!

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist.

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career!

The Datacenter Engineer is responsible for the reliability, performance, and scalability of the company’s physical and virtual datacenter infrastructure. Responsible for maintaining and optimizing physical and virtual infrastructure. Coordinate maintenance, configure hardware/software, handle escalations, and develop monitoring solutions. Partner closely with internal engineering teams, vendors, and datacenter providers to ensure systems are well-maintained, secure and aligned with current and future business needs. The role includes participation in an on-call rotation and occasional domestic and international travel to Skillable datacenter locations in Ashburn, VA, Seattle, WA, London and Singapore.

Responsibilities

Monitor datacenter infrastructure health, capacity, and performance by proactively identifying risks, inefficiencies, or failure points and responding to issues as needed

Work with our datacenter suppliers and vendors to procure hardware and services for replacement, expansion, and lifecycle management

Perform day to day administrative, management, and configuration tasks of datacenter infrastructure, including servers, networking, power, and supporting systems

Engage with internal staff and support to understand platform use and shortcomings

Analyze infrastructure and platform usage to define, document, and promote best practices, standards and reusable templates.

Contribute to discussions and decisions on the directions we are taking and ongoing projects/tasks

Create and maintain technical documentation, runbooks, and operational processes to support scalability and knowledge sharing.

Identify opportunities to automate operational tasks using scripting and tooling to reduce manual effort and error.

Continuously improve monitoring coverage and alert quality to reduce noise and improve signal.

Support vulnerability remediation and patching efforts across infrastructure components

Standardize operational procedures to improve consistency and reduce operational risk

Serve as a technical point of escalation for resolving issues affecting our platform, driving issues to resolution

Develop, maintain and enhance monitoring, alerting and observability solutions to improve operational awareness and response times.

Coordinate routine, scheduled, and emergency maintenance activities to ensure maximum uptime and minimal service disruption.

Collaborate with internal engineering, operations, and support teams to understand platform usage, constraints, and improvement opportunities.

Travel to datacenter locations, both domestic and international, to support projects, deployments, audits, and vendor engagements.

Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.

Perform additional responsibilities as assigned to support the overall health, stability, and growth of the platform.

Qualifications

Bachelor's degree in Computer Science, Engineering, Mathematics, Software Engineering, or related field preferred, but not required

5+ years of relevant professional experience in datacenter infrastructure, including but not limited to installation and configuration of cages, racks, power limitations, servers, network switches and firewalls, out of band management, etc.

Demonstrated expertise in PowerShell scripting for automation, administration and operational efficiency

Strong knowledge of enterprise L2 and L3 networking and firewall management

Working knowledge of public cloud and SaaS platforms, with emphasis on Microsoft Azure.

Knowledge of server security practices and technologies and their potential impacts

Experience working cross-functionally and promoting collaborative partnerships to drive results.

Proven ability to communicate effectively to various audiences/levels, both internal and external stakeholders, through various mediums.

Ability to present and convey material both formally and informally to all levels of an organization.

Demonstrated ability to prioritize and manage workload and meet project deadlines.

A high-level of confidence, integrity and professional courtesy.

Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred.

Naturally inquisitive with a desire to learn, solve problems and dig into detailed analysis.

Experience working in a fully remote team is preferred, but not required.

Thorough understanding (or willingness to learn expeditiously) of business operations and processes.

Familiar with SCRUM and Agile processes

Salary Range

The base salary for this position is $100,000 - $130,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans.

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges.

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time.

Pay range and current benefit offerings are effective for 90 days from posting date. Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable.

What’s in it for You? Rewards and Perks

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first. Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including:

Fully remote with a monthly stipend to pay for office services and supplies
Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

Working Conditions:

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time.

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.

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Datacenter Engineer