Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

About the Role

Reporting to the General Counsel, the Chief Compliance Officer (CCO) will lead Sprinklr's global compliance program and serve as a key member of the legal leadership team. The CCO will be responsible for ensuring the Company meets all legal and regulatory obligations, enhancing and maintaining a scalable compliance program, and enabling innovation while mitigating risk.

This individual will serve as a key advisor to the Board of Directors, General Counsel, CEO, and executive leadership on regulatory strategy, and partner closely with senior leadership across the Company to achieve business goals that follow the letter and spirit of the law, and drive process improvements that support growth and integrity in a public company setting. The CCO will also serve as a key liaison with customers, regulators, auditors, and internal stakeholders. The ideal candidate combines deep compliance and regulatory expertise in a global public technology company setting, strong leadership skills, and the ability to navigate complex global legal landscapes. This role will lead and work with a multidisciplinary team and scale programs to support continued growth.

For experienced candidates with a proven track record advising on complex product development and regulatory frameworks, data privacy, AI, innovation, and other emerging technologies, the scope of this role can be expanded beyond traditional compliance. Such candidates, in addition to overseeing the Company's compliance program, may also cover broader responsibilities, including strategic guidance on product counseling generally, regulatory, privacy and data governance, and AI-related requirements. This enhanced scope offers an opportunity to shape the Company's approach to innovation and risk management at a global scale.

What You'll Do

Serve as the executive leader for all compliance-related functions.

Develop and maintain a comprehensive compliance program appropriate for a multinational SaaS public company, aligned with SEC, SOX, data privacy and protection, anti-bribery and anti-corruption, OFAC and other sanctions laws, marketing, and other public company, customer, partner, and vendor requirements.

Participate in high stakes negotiations, both directly and via advice and guidance provided to directly responsible legal professionals.

Embed strategic legal guidance into product development, the introduction of new products and services, marketing and advertising, vendors, and strategic third-party partnerships to ensure ethical and compliant innovation.

Oversee and maintain a lean library of policies, standards, procedures, and guidelines.

Deliver high quality training, nurture and protect an open-reporting culture, and oversee the compliance hotline.

Lead or support investigations into potential violations or misconduct.

Partner with and report out to executive leadership and the Board to assess compliance risks and implement mitigation strategies.

Co-lead and contribute to Sprinklr's Environmental, Social, and Governance (ESG) program.

Lead incident and crisis responses, coordinating appropriately with cross-functional colleagues on investigations, breach responses, communications, and incorporate systemic improvements from lessons learned across crises.

Establish monitoring and reporting systems to proactively identify and address compliance issues.

Build and mentor a high-performing team, fostering a culture of accountability, integrity, collaboration, and continuous improvement.

Build and maintain the Company's enterprise risk program and strategy, coordinating closely with colleagues across the business.

Serve as primary liaison with customers, regulators, auditors, and external counsel on compliance matters.

Other responsibilities and initiatives as needed.

For candidates experienced at advising on complex product development and regulatory frameworks, data privacy, AI, innovation, and other emerging technologies, the scope of this role can be expanded to encompass responsibilities including:

Product Counseling Leadership: Advice on regulatory and compliance considerations in product development, including privacy-by-design principles and ethical AI practices.

Data Privacy & Governance: Oversee global privacy programs, including GDPR, CCPA, and emerging data protection laws, cross-border data transfer compliance, ensuring robust governance and risk mitigation to maintain and deepen trust with some of the world's largest and most respected brands.

AI & Emerging Technologies and Services: Develop frameworks for responsible AI use, compliance with evolving AI regulations, and risk assessments for new technologies.

Regulatory Strategy for Innovation: Shape company-wide approaches to regulatory engagement for new products and services, balancing innovation with compliance.

Cross-Functional Advising: Serve as a strategic partner to product, engineering, and marketing teams on regulatory and ethical considerations.

What Makes You Qualified

JD degree and active bar membership in good standing.

10+ years of legal experience combined as a corporate attorney providing legal advice across a broad and varied set of subjects and matters in a software/technology environment with an international company, and/or at a law firm providing such services to clients in that environment.

Experience building and managing global legal and compliance teams.

A business outcome first approach that is creative and collaborative, with an appropriate risk appetite aligned to those objectives. You chart a path forward.

You have excellent organizational skills and are a strong written and verbal communicator, with great attention to detail, common sense, and a sense of humor.

You are comfortable in a fast-paced and demanding environment, and able to maintain equanimity and perspective under pressure.

You roll your sleeves up and are prepared to contribute wherever you can.

You understand that being a great colleague and a decent, trustworthy human being are integral to your individual and team success, and absolute requirements for members of the Sprinklr Legal Team.

You learn quickly, work independently in a constantly changing and sometimes ambiguous and complex environment, manage a significant workload, and make sound decisions.

Exceptional communication skills, with the ability to present effectively to executive leadership, the Board, and external stakeholders.

Demonstrated success in driving operational improvements, automation, and scalable compliance programs.

For expanded scope: 8+ years of work combined advising on product counseling and regulatory issues, such as data privacy and security matters, emerging technologies, AI-related issues, and governance.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based."

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE
$236,000 - $394,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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