Salary: $69,744.00 - $91,464.00 Annually
Location : Olympia, WA
Job Type: .REGULAR: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-35
Division: Court Services Division
Opening Date: 05/01/2026
Closing Date: 5/13/2026 11:59 PM Pacific

Position Profile
The Administrative Office of the Courts (AOC) is excited to welcome a dedicated and enthusiastic professional to join our Court Services Division (CSD) as a Customer Service Specialist. This role is ideal for someone who thrives in a fast-paced environment and is passionate about supporting the judicial system through exceptional service.
As a Customer Service Specialist, you'll be the first point of contact for AOC staff and court personnel with password resets. This position also supports all court levels with equipment, access, application, and security issues and questions involving the systems used by the courts. You'll play a vital role in ensuring smooth operations across all court levels by providing expert guidance and technical support.
Reporting to the Customer Services Supervisor, you'll deliver responsive and knowledgeable assistance to users of AOC-supported applications. Your expertise in judicial system applications and business processes will make you a trusted resource for consultation and problem resolution.
This is more than a help desk role it's an opportunity to become a subject matter expert and make a meaningful impact in Washington's court system. If you're ready to bring your skills to a team that values service, collaboration, and continuous improvement, we encourage you to apply!
Washington Courts Employment Opportunity

Administrative Office of the Courts
Customer Service Specialist

Court Business Office
POSITION DETAILS
Job: 2026-25

Status: Regular, Full-Time

Location: Olympia, Washington

Salary: Range 60: $69,744 - $91,464 per year (DOQ)

Opens: May 1, 2026.

Closes: May 13, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven (7) calendar days after posting.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment.
This position requires you to be in the office at least two (2) days per week.

Duties and Responsibilities
Many of the key responsibilities for this role include:

Responds promptly to help tickets, phone calls, and information requests, working with users to understand issues, identify root causes, and provide effective, customer-focused solutions.
Creates and maintains clear, user-friendly documentation that supports customers self-service through the AOC online knowledge base.
Helps customers to navigate and troubleshoot case management systems, empowering users with the knowledge and confidence to resolve issues independently.
Researches and analyzes judicial information systems, court business processes, and criminal justice operations to support accurate and effective customer assistance.
Collaborates with subject matter experts to ensure consistent, reliable information is shared with users of AOC-supported applications.
Partners with internal AOC staff to escalate customer inquiries and ensure timely, customer-centered follow-up and resolution.
Performs other duties as assigned.

Qualifications and Credentials
A combination of relevant education and experience may be considered in meeting the qualifications.

Six (6) years of experience working in client support and customer service data information and case management systems environment including at least two (2) years of experience working directly with applications supported by AOC.

Six (6) years working in a court environment which uses applications regularly supported by AOC.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

Ability to earn the trust and respect of co-workers, management, and other constituents through consistent honesty, integrity, professionalism and working cooperatively with others; ability to work effectively as a team member.
Ability to meet work goals in cooperation with agency, court, state, and professional colleagues.
Expert people skills and abilities to establish and maintain professional working relationships with co-workers, management, and clients.
Communication skills both orally and in writing help with effective exchanges; ability to effectively communicate technical and non-technical information to a wide variety of audiences.
Proficient in using Microsoft 365 products, including Teams, Outlook, Word, OneNote,
Demonstrates strong planning, prioritization, and time-management skills to meet goals with minimal oversight.
Integrates information logically to develop goals, action plans, timelines, and strategic decisions aligned with organizational objectives.
Identifies, analyzes, and resolves complex problems; assesses risks; and provides well-reasoned recommendations and solutions.
Effectively manages resources, staff, and multiple concurrent projects while maintaining attention to detail and accountability for outcomes.
Collaborates effectively with agency, court, and state partners; incorporates stakeholder input; and delivers work that meets customer expectations.
Applies knowledge of court business processes, Judicial Information System (JIS) and related applications, customer support tools, and query systems to support operations.
Ability to learn and implement new ideas; adapt to change.
Knowledge of new and emerging technologies to enhance customer services.
Ability to keep current with all policies, procedures, reference materials, and auxiliary information that affect the JIS client community.

Supplemental Information

The workweek may fluctuate depending on workload or agency needs.
Overnight travel may be required based on business needs.
This position may be overtime eligible.

We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.

Our compensation plan includes:

Health, Dental, and Vision Plans
Retirement Plan Options
Deferred Compensation Plan
Paid Time Off (Vacation, Sick Leave and Holidays)
Paid Basic Life Insurance Policy and Long Term Disability Insurance
Employee Assistance Program
Flexible Spending Account and Dependent Care Assistance Program
Public Service Loan Forgiveness

Part-time employees will receive benefits on a pro-rated basis.

To learn more details about all we have to offer, visit the benefits page at
01

Which of the following best describes your education and experience?

Six (6) years' experience working in client support and customer service data information environment including at least two (2) years' experience working directly with applications supported by AOC.
Six (6) years' working in a court environment which uses applications regularly supported by AOC.
None of the above.

02

Please explain how your education and experience align with the qualifications for this position.
03

This position requires working onsite at least two (2) days per week at the AOC office in Olympia, Washington. Are you still interested in applying for this position?

Required Question

State of Washington

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