Job Summary
We are seeking an Operations Manager to oversee a group of technicians and the daily operating activities. The ideal candidate will possess strong leadership, management, and communication skills, with a proven track record in management or similar environments. This role involves, Answering phone calls, selling and booking jobs and estimates, staff supervision, inventory control, customer service excellence, and effective coordination across departments to drive business success.

We are a solid, company called the Service King Group with around 20 employees that has been in business for nearly 20 years. We are made up of 3 divisions. The services that we do are pressure washing, car detailing, carpet cleaning, asbestos abatement, water damage restoration. We are a close-knit, company, and we care about our team members and their success. We have a culture of a positivity, support, and fun. We are a friendly work environment, that have a lot of fun and joking around. We empower and coach employees to be better and build character. We believe our employees are just as important as our customers.

We work hard to do a great job, take care of customers and employees, and go home from the job feeling good about the day’s work.

We believe in paying our employees a livable wage and treat them with value and respect. Additionally we will send our technicians to outside training programs for further advancement.

We offer flexibility to workers. If you need to go to a Dr's appointment, have a family emergency or run an urgent errand, we will help work with your schedule. We understand that life can be chaotic sometimes and we all need flexibility and understanding.

We respect our employee’s time off and family time. We know that life is not all about your job and we work hard to respect our employee’s time at home. We take major holidays off and allow flexibility for other vacations and holidays.

On top of regular Salary, we offer performance based opportunities. We give employee discounts for all our services. We are a small company and don’t offer health insurance, but we have each employee work with a health insurance consultant to figure out the best insurance for you and your family. Through this health insurance consulting our employee's all health insurance. We do offer dental, vision and benefits through our company. We also offer a 3% retirement matching program after 6 months of employment.

No experience necessary and we will train the right individuals. Must have valid driver’s license, and a smart phone. Must have moderate computer skills and be able to work basic computer programs such as word, Gmail, excel/sheets, typing. We need someone that can type at least 35 words per minute.

Lead and manage daily shop/technician operations, including sales management, shift management, and customer service delivery.
Supervise staff including hiring, training & development, employee orientation, and performance evaluations.
Oversee inventory management, stock control, merchandising, and purchasing to ensure optimal stock levels and presentation.
Audit payroll, collecting cash handling, POS operations, and retail math to maintain accurate financial records.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Conduct interviewing processes for new hires and participate in employee on-boarding programs.
Oversee customer service standards to enhance customer satisfaction and loyalty.
Manage administrative tasks such as scheduling, phone etiquette, organizational duties, and record keeping.
Lead team management initiatives to foster a positive work environment focused on teamwork and professional growth.

Thanks for applying.

Service King

Pay: $40,000.00 - $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Paid time off
Vision insurance

Work Location: In person

Steam King LLC

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