We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers and develop new business from existing clients. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and ensuring work orders are completed in a timely manner. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

Responsibilities

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client and partner relationships
Develop trusted advisor relationships with key accounts, and customer stakeholders
Ensure the timely and successful delivery of work orders
Clearly communicate the progress of monthly/quarterly initiatives
Develop new business with existing clients and/or identify areas of improvement
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Requirements

Proven experience as an Account Manager or similar client-facing role
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to manage multiple accounts and prioritize tasks effectively
Problem-solving orientation and attention to detail
Familiarity with project management tools and CRM software is a plus
Customer-focused mindset with a commitment to service excellence

Benefits

Paid Time Off

Medical Insurance

401K

Superior Contracting & Maintenance

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Account Manager