We are seeking an experienced Delivery Manager to lead large-scale technology delivery engagements for strategic banking clients. The ideal candidate will be responsible for end-to-end delivery, financial management, client engagement, operational governance, and successful execution of complex transformation programs. This role requires a strong balance of delivery excellence, commercial acumen, people leadership, and client relationship management while driving predictable outcomes across Agile and traditional delivery models.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $160k - $180k/year & benefits (see below).

The Role

Responsibilities:

Delivery Leadership

• Own end-to-end delivery of multiple programs and portfolios within the Banking domain. • Drive predictable, high-quality delivery while ensuring alignment with client business objectives. • Manage delivery across onsite, nearshore, and offshore teams. • Ensure delivery excellence through structured governance, risk management, and execution discipline. • Lead large cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives.

Staffing & Workforce Management

• Own demand intake, resource planning, and workforce forecasting. • Partner with recruitment teams to hire high-quality talent aligned with project requirements. • Manage onboarding, deployment, utilization, and employee transitions. • Optimize onsite/offshore resource mix to balance delivery quality and profitability. • Drive resource pyramid optimization across senior, mid-level, and junior talent. • Monitor utilization, bench management, succession planning, and performance management. • Build strong delivery teams through coaching, mentoring, and career development.

P&L / Commercial Accountability

• Own delivery financials, including revenue, cost, gross margin, and profitability. • Manage project forecasts, financial planning, and revenue recognition. • Improve rate realization and optimize resource utilization. • Identify and eliminate revenue leakage through proactive commercial governance. • Monitor financial KPIs and implement corrective actions to improve margins. • Support account growth through solutioning, estimation, commercial proposals, and account expansion.

Fixed-Price / Outcome-Based Delivery

• Successfully deliver fixed-price and outcome-based engagements. • Define and manage project scope, assumptions, dependencies, and acceptance criteria. • Lead change request governance and commercial negotiations. • Track burn rates, effort consumption, milestone achievement, and delivery commitments. • Protect project margins through disciplined execution and effective scope management. • Ensure contractual obligations, SLAs, and client commitments are consistently achieved.

Operational Excellence

• Establish strong governance frameworks across programs. • Lead executive governance meetings and operational reviews. • Maintain delivery dashboards, KPIs, and performance scorecards. • Drive RAID (Risks, Assumptions, Issues, Dependencies) management and timely escalations. • Improve delivery predictability through metrics-driven execution. • Ensure adherence to quality standards, compliance requirements, and organizational processes. • Implement continuous improvement initiatives to enhance operational maturity and delivery efficiency.

Client Relationship Management

• Build trusted relationships with senior client stakeholders. • Act as the primary escalation point for delivery and operational issues. • Communicate risks, challenges, and mitigation plans proactively. • Lead executive governance meetings and steering committee reviews. • Negotiate delivery priorities, scope changes, timelines, and commercial impacts. • Identify opportunities for account growth and collaborate with sales and practice teams. • Drive high levels of customer satisfaction through delivery excellence.

Banking Domain Expertise

• Proven experience delivering technology programs for large Banking and Financial Services organizations. • Strong domain expertise in Wealth Management and/or Consumer Banking, including one or more of the following areas: • Auto Lending • Mortgage Lending • Personal Lending • Credit Cards • Retail Banking • Consumer Finance • Strong understanding of banking regulations, governance, security, risk, and compliance requirements. • Familiarity with banking delivery governance, stakeholder management, production support, and change management processes. • Experience working within highly regulated environments with stringent audit and compliance standards. • Knowledge of banking platforms across digital banking, payments, lending, commercial banking, wealth management, and customer servicing. • Experience partnering with business stakeholders to deliver digital transformation, modernization, cloud, data, AI, and platform transformation initiatives.

AI & Modern Delivery

• Leverage AI and automation to improve delivery efficiency, estimation, productivity, and operational reporting. • Identify opportunities to integrate AI-assisted development, testing, documentation, and project management practices. • Balance AI adoption with disciplined delivery governance, quality controls, compliance, and risk management. • Demonstrate credibility in leading AI-enabled delivery without compromising execution rigor or client expectations.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline. • 12-18+ years of experience in IT Services and Consulting with progressive delivery leadership responsibilities. • Minimum 5 years of experience managing large-scale Banking and Financial Services technology programs. • Proven experience managing global delivery teams across onsite, offshore, and nearshore locations. • Strong financial management experience with ownership of delivery P&L, revenue, margins, and utilization. • Experience delivering Agile, Scrum, SAFe, Waterfall, and hybrid delivery programs. • Strong understanding of software development lifecycle, cloud technologies, digital transformation, enterprise application delivery, and modern engineering practices. • Experience managing Fixed-Price, Time & Material (T&M), and Managed Services engagements. • Excellent communication, executive stakeholder management, negotiation, and people leadership skills.

We offer:

• A highly competitive compensation and benefits package. • A multinational organization with 57 offices in 22 countries and the possibility to work abroad. • 10 days of paid annual leave (plus sick leave and national holidays). • Maternity & paternity leave plans. • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). • Retirement savings plans. • A higher education certification policy. • Commuter benefits (varies by region). • Extensive training opportunities, focused on skills, substantive knowledge, and personal development. • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. • Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. • A flat and approachable organization. • A truly diverse, fun-loving, and global work culture.

Synechron

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