Account Manager - Amazon & Marketplaces

ABOUT US:

TargetPath is a consultancy that helps companies reach their potential faster with a higher probability of success. We provide a veteran team that works alongside the client to develop and execute business plan, go-to-market and operational strategy.

OBJECTIVE:

The Account Manager owns the client relationship for a portfolio of assigned TargetPath accounts, serving as each client's day-to-day point of contact and trusted advisor. This is an account management role first and a platform role second: success is measured by client outcomes, trust, and retention, delivered through deep expertise in Amazon Seller Central and Vendor Central and effective execution across Walmart.com, DTC, and other active ecommerce channels.

The ideal candidate has 5 to 6 years of hands-on ecommerce experience, a thorough command of Amazon's operational and support systems, and a demonstrated track record of managing client or stakeholder relationships with preparation, responsiveness, and genuine ownership. This position requires the ability to think strategically on a client's behalf while maintaining a high standard of tactical execution across a multi-client portfolio.

RESPONSIBILITIES:

Client & Account Management

Serve as the primary relationship owner and execution lead for assigned accounts, managing clients with clarity, responsiveness, and sound judgment
Lead recurring client calls and business reviews, arriving prepared with performance context, open items, and a clear point of view
Invest in understanding each client's business, category, competitive landscape, and stakeholders — beyond the immediate task list
Translate client goals into defined tactical plans with clear owners, timelines, and measurable next steps
Communicate ecommerce complexity, platform limitations, and Amazon-specific constraints to client stakeholders in clear, accessible terms
Proactively identify and surface risks, blockers, and performance trends before they require escalation
Deliver informed, data-backed recommendations that support client account growth and decision-making
Produce client-ready performance summaries, issue trackers, and strategic recommendations

Amazon & Marketplace Execution

Manage day-to-day operations of client Seller Central and Vendor Central accounts, including listings, catalog, content, pricing, inventory, chargebacks, Buy Box, and account health
Execute Amazon support escalations effectively, applying sound case strategy, appropriate channel selection, and thorough documentation to drive resolution
Manage A+ content, Brand Store updates, item setup, variation structure, and suppression and compliance troubleshooting
Coordinate promotions, coupons, and Subscribe & Save activity with internal advertising and client stakeholders
Monitor and manage Buy Box health in multi-retailer environments, identifying pricing and fulfillment issues that contribute to suppression or unauthorized seller activity
Support client expansion onto Walmart.com, Target, and other third-party marketplaces as part of a broader channel strategy

DTC & Multi-Channel Management

Manage client branded DTC websites, including content updates, merchandising, promotional campaigns, and site performance improvements
Drive DTC revenue growth through conversion rate optimization, customer experience improvements, and coordinated promotional strategy
Manage the interplay between DTC, Amazon, and retail channels, including pricing consistency, MAP policy enforcement, and channel conflict mitigation
Coordinate with developers, agencies, and internal team members to execute site and platform updates on Shopify, BigCommerce, or similar platforms
Ensure accuracy and completeness of ecommerce content, pricing, promotions, and product information across all active channels

QUALIFICATIONS AND EXPERIENCE:

5 to 6 years of hands-on ecommerce experience, with direct ownership of Amazon Seller Central or Vendor Central accounts required
Demonstrated proficiency in Amazon support escalation, including case strategy, dispute resolution, and navigating automated system limitations
Experience managing omnichannel brands with active presence on Walmart.com or other third-party retailers; working knowledge of how multi-retailer distribution affects Buy Box health, pricing integrity, and account performance
Experience managing or supporting branded DTC ecommerce channels on Shopify, WooCommerce, Magento, or similar platforms
Familiarity with MAP policy enforcement, unauthorized seller management, and the operational complexity of omnichannel brand distribution
Experience owning client or stakeholder relationships — agency, consultancy, or multi-client environment strongly preferred — where ecommerce platform expertise must be translated into accessible, actionable guidance
Track record of managing multiple brands, product lines, or client accounts simultaneously
Working knowledge of Amazon advertising fundamentals, including Sponsored Products, Sponsored Brands, and DSP, as they relate to account strategy and performance
Prior experience managing, mentoring, or providing structured direction to team members is preferred. Candidates with formal people management titles are encouraged, though equivalent experience leading project teams, coordinating cross-functional contributors, or serving in informal team lead capacities will be equally considered.
Bachelor's degree in Business, Marketing, Ecommerce, or a related field preferred; equivalent professional experience considered

PREFERRED CHARACTERISTICS:

Willingness to learn, take on new tasks as assigned and seek out solutions for problems
Prepared and diligent by default — researches clients, stakeholders, and categories before every meeting, and treats that preparation as part of the job
Bias for action, make calculated and efficient decisions to take action quickly by being proactive
High level of personal initiative, self-driven, action and results-oriented
Excellent organizational skills and attention to detail and accuracy
A demonstrated ability to follow through on assigned tasks

MISC.:

· Position will be based in Wilsonville, OR with a flexible hybrid schedule or potential for remote work available for well qualified candidates

· Competitive salary + Full benefits package, including medical/vision/dental, Short- & Long-Term Disability, Life Insurance, Accident Insurance, FSA, 401(k), PTO and Paid Holidays

TargetPath is an Equal Opportunity Employer.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

E-commerce: 5 years (Required)
omnichannel: 1 year (Required)
leadership: 1 year (Required)

Ability to Commute:

Wilsonville, OR 97070 (Required)

Work Location: In person

TargetPath, LLC

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Account Manager - Amazon & Marketplaces