The Technical Solutions Specialist role is ideal for someone who thrives at the intersection of sales, delivery, and customer success. You'll partner with Sales and Solution Engineers to create clear, accurate, and compelling Professional Services estimates, Statements of Work, and proposal content that shape customer solutions and drive business growth.
Responsibilities

You'll play a key role in helping TeamViewer deliver solutions that solve our customers' most complex challenges. Partnering closely with Sales and Solution Engineers, you'll shape Professional Services estimates, Statements of Work, and RFP responses across a global portfolio.
You'll take the lead in translating customer needs into clear, practical, and scalable solutions-working hand-in-hand with cross-functional teams to define scope, align expectations, and keep proposals moving forward smoothly.
You'll own the end-to-end estimation process, creating accurate, compelling Statements of Work that clearly define scope, timelines, assumptions, and delivery responsibilities.
Along the way, you'll collaborate with Solution Engineers, Project Managers, and Product teams to lead discovery, refine estimates, and ensure every proposal is aligned to what we can deliver.
You'll also create polished, executive-ready proposals that clearly communicate the value and impact of TeamViewer's Professional Services-while continuously improving templates, tools, and processes to drive consistency and scale.

Preferred Qualifications

3-5 years of experience developing solution estimates, Statements of Work, and customer-facing proposals in a Professional Services or similar environment
Strong technical, problem-solving, and collaboration skills, with the ability to influence across teams and navigate ambiguity
Experience scoping customer needs and translating them into clear, practical solution estimates and Statements of Work
Excellent writing and communication skills, with the ability to create polished, customer-facing proposals and simplify complex concepts
Solid understanding of defining scope, timelines, assumptions, and delivery models across varying levels of complexity
Detail-oriented with a focus on quality, consistency, and continuous improvement of templates, tools, and processes
Ability to manage multiple priorities, drive work forward, and deliver in fast-paced, customer-facing environments
Experience in IT services, solution estimation, or similar roles, with strong proficiency in Microsoft Excel, Word, and PowerPoint

What we offer

Work location: Remote, USA
Competitive compensation
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly team events and companywide celebrations
Open door policy, business casual dress code, frequent all Hands and Leadership Lunches
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

Department Customer Engineering Locations Clearwater Remote status Fully Remote Employment type Full-time Type of Job Non Student

TeamViewer Germany GmbH

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