Position Title

Business Analyst C – Advanced (Demand Analyst)

Location

Tallahassee, FL (On-Site)

Telecommuting is not an option for this position.

Compensation

Up to $50/hr C2C or 1099

Overview

TekBank is seeking an experienced Business Analyst to support the Florida Department of Transportation's Office of Information Technology. This role serves as a Demand Analyst responsible for partnering with business offices and IT teams to evaluate, document, and refine technology proposals from initial intake through governance review and project approval.

The selected candidate will work closely with stakeholders to assess business needs, develop business cases, facilitate proposal intake activities, document requirements, perform impact analyses, and support decision-making processes that align technology investments with organizational objectives.

Responsibilities

Serve as a liaison between business offices and IT teams throughout the proposal lifecycle
Conduct intake meetings and gather high-level business requirements
Refine and document technology proposals within ServiceNow
Categorize and prioritize technology proposals based on:
Business impact
Strategic alignment
Complexity
Urgency
Feasibility
Perform business process analysis and identify opportunities for improvement
Research and document business processes, workflows, and system dependencies
Develop business cases, including:
ROI analysis
TCO analysis
Cost-benefit assessments
Risk summaries
Conduct impact analyses and evaluate proposal feasibility
Document business objectives, scope, assumptions, constraints, and risks
Collaborate with stakeholders to translate business needs into actionable requirements
Prepare executive-level presentations and proposal documentation
Support governance reviews and funding decisions
Track proposal progress and maintain proposal documentation throughout the lifecycle
Assist with cybersecurity risk assessment activities when required
Research emerging technologies and recommend potential solutions
Support proposal lifecycle management and governance processes

Required Qualifications

Minimum 3 years of experience in:
Business process analysis
Requirements gathering
Requirements documentation
Stakeholder facilitation
Experience independently facilitating meetings with:
Executives
Business stakeholders
Subject matter experts
Experience developing:
Business cases
Functional specifications
Requirements documentation
Process documentation
Experience performing process mapping and modeling using Visio
Experience using:
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Visio
Experience using SharePoint and Microsoft Teams
Strong understanding of how business requirements translate into technical requirements
Experience preparing:
ROI analyses
TCO analyses
Cost-benefit assessments
Risk summaries

Education

Bachelor's Degree or Master's Degree in:
Business Administration
Communications
Information Systems
Related field
Equivalent professional experience may substitute for educational requirements

Preferred Qualifications

CBAP certification
PMI-PBA certification
PMI-ACP certification
PMP certification
ITIL certification
Experience with ServiceNow or similar portfolio management platforms
Experience with Microsoft Power BI

Required Knowledge, Skills & Abilities

Strong business analysis and requirements development skills
Ability to perform:
As-is analysis
To-be analysis
Process modeling
Workflow analysis
Business case development
Strong stakeholder management and facilitation skills
Ability to lead workshops and meetings with technical and non-technical audiences
Ability to communicate complex technical concepts clearly
Knowledge of proposal management and governance processes
Ability to prepare executive-level reports and presentations
Advanced proficiency with:
SharePoint
Teams
Excel
Word
PowerPoint
Visio
Strong analytical and problem-solving skills
Ability to work independently with minimal supervision
Strong organizational and time management skills

Interview Requirements

In-person interview required
Timed work sample required during interview process
Local candidates preferred

Diversity & Inclusion Statement

TekBank is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome candidates from all backgrounds and experiences.

TekBank

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