The Atlantic Group is seeking a Commercial Lines CSR

About the Job:

Join our client as a Commercial Lines Customer Service Representative (CSR) in Hillsborough county for a hybrid role you will provide exceptional customer service, process policy changes, and support the renewal and new business workflows for a dynamic insurance team.

Responsibilities as the Commercial Lines Customer Service Representative:

Customer Service: Deliver outstanding customer service to build and maintain strong client relationships.
Policy Administration: Process policy change requests, manage endorsements, and issue new and renewal Certificates of Insurance and Automobile ID Cards.
Record Management: Maintain accurate records within the agency management system and electronic files.
Document Creation: Develop basic Excel spreadsheets and Word documents for internal and client use.
Billing Oversight: Follow up on billing issues, cancellations, and other payment-related matters with insurance carriers.
Renewal Support: Assist the team in the renewal and new business process, from account preparation through binding.

Qualifications for the Commercial Lines Customer Service Representative:

Licensure: Property & Casualty (P&C) License required or obtainable within 90 days of hire.
Experience: Minimum of 2 years of Broker experience.
Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint) with AMS360 or EPIC experience preferred.
Skills: Team-oriented, detail-focused, and efficient, with strong leadership, multitasking, organizational, analytical, and communication abilities.

#INSPHI

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

insurance: 2 years (Required)

License/Certification:

Property & Casualty License (Required)

Location:

Nashua, NH 03060 (Preferred)

Ability to Commute:

Nashua, NH 03060 (Required)

Ability to Relocate:

Nashua, NH 03060: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Nashua, NH 03060

The Atlantic Group

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Commercial Lines CSR