Job Description

This position helps provide and maintain facilities which give Church members places where they can work, workshop, teach, lean, pray together, make and renew covenants, and receive sacred ordinances. Each Church facility that is built and/or maintained should

1) Provide a spiritual setting for members to worship, and

2) Present an image of reverence and dignity in the community.

The Senior Facilities Manager is responsible for overseeing the maintenance and operations of multiple facilities, ensuring they are prepared and aligned with their intended purposes. This role involves leading the facilities team of mixed workforce members, fulfilling region assignments, coordinating with various stakeholders, and ensuring compliance with Church standards and regulations. The Senior Facilities Manager will also be accountable for key performance indicators (KPIs) related to timeliness, cost, quality, and self-performance. The Operations Manager Senior will also be accountable for key performance indicators (KPIs) related to timeliness, cost, quality, and self-performance.

*Candidate must live or be willing to relocate within the indicated brown boundary on the map below.

Responsibilities
• Manage the work of other employees (may include mixed workforce.)
• Manage and oversee all maintenance and operations work for one FM group.
• Ensure facilities are maintained to the highest standards, consistent with the Church's mission and values.
• Own accountability for KPI performance metrics of timeliness, cost, quality, and self-performance.
• Take responsibility for the cost, quality, and timeliness of the Facility group's operations.
• Help support and mentor other Facilities Managers on best practices and how to better perform their duties, as assigned by the Regional Facilities Manager.
• May help Organize and provide regional training sessions on systems, processes, procedures, and programs, as assigned by the Regional Facilities Manager.
• Identify, develop, and execute annual plans for each facility within the FM Group.
• Build strong relationships with area and regional team members (including real estate, planning, and finance), stake holders, and contractors to understand facility needs and identify optimal solutions.
• Maintain 24x7x365 emergency and on-call availability, coordinating with the Emergency Call Center to manage emergency work orders and be available for Stake holder or other meetings on some weekends
• Assist FM group team in completing emergency work orders.
• Work with third part operation Manager to implement and manage preventive and corrective maintenance programs to ensure timely and efficient resolution of issues.
• Perform property inspections at least twice a year, this may include overnight stays for distant properties
• Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
• Develop and implement safety programs and emergency response plans.
• Manage team in implementing strategic objectives as provided by leadership.
• Participate in continuous improvement teams including mandatory attendance at weekly and annual regional and area trainings
• Act as a champion for implementing changes in processes, procedures, systems, and programs.
• Optimize space utilization across the portfolio to support Church activities and programs.
• Coordinates weekly FM group meetings, encompassing budget performance, customer service, work order review, prioritization, project scheduling, and related discussions.
• Partner with third-party administrators in managing service provider work order completion and performance.

Qualifications
• 4-year degree in facilities management, property management, related field, or an equivalent combination of education and experience.
• 8 years of experience in the facilities management industry.
• 4 years in a leadership role leading others.
• Total 14 years combined education and experience.
• Demonstrated leadership and managerial skills.
• FMP (Facility Management Professional) certification is required or must be obtained within 1 year of hire.
• Considerable knowledge in facility and property management, construction procedures, business practices, safety, and fire codes.
• Proven front-line management skills in a multi-discipline work environment and ability to manage difficult situations to achieve a positive and appropriate resolution.
• Ability to communicate professionally with employees, priesthood leaders, contractors, and vendors.
• Proficient in the use of computers and cellphones.
• Understand and be able to use CMMS systems, MS Office applications, department-specific software, web-based programs, internet services, and wireless communications.
• Strong understanding of the systems, processes, procedures, and programs of the Meetinghouse Facilities Department and the ability to communicate and teach others.
• Displays organizational knowledge to ensure inclusion of appropriate departments and individuals in decision-making.
• Shows a commitment to continued learning.

The Church of Jesus Christ of Latter-day Saints

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