Job Title

Business Systems Analysis III

Job Overview

Job Location: Annville, PA

Career Level: T40

About The Hershey Company

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dot’s Pretzels, Jolly Rancher, Twizzlers, Ice Breakers, and more.

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. Guided by our employee value proposition, Lead Today. Create Tomorrow., we empower our people to drive impact now while shaping what comes next.

How will you fit in the big picture?

The Sr Analyst, Digital Systems plays a critical role in enabling Hershey’s digitally integrated manufacturing strategy at the Annville Fulfillment Center—a state-of-the-art, highly automated facility focused on innovation, reliability, and real-time data-driven operations.

In this role, you will serve as the on-site IT/OT technical expert and first responder for digital systems, supporting plant operations, automation platforms, and enterprise technologies. You’ll collaborate across Engineering, Corporate IS, and Operations to deploy and sustain advanced manufacturing and fulfillment solutions.

Accountabilities

What will you do?

Provide plant-level IS/OT support, troubleshooting and resolving issues across SCADA, MES/MOM, and automation systems
Support implementation and ongoing maintenance of Ignition SCADA and IIoT-enabled systems
Act as a liaison between plant operations, engineering, and corporate IT to ensure seamless system integration and support
Execute and troubleshoot SQL queries and support associated databases
Support hardware and software environments, including PCs, servers, printers, networking equipment, barcode systems, and telecommunication tools
Enable deployment of cloud-based and virtualized solutions in partnership with enterprise teams
Support corporate-led digital and infrastructure projects, including testing, training, and system rollouts
Maintain network and server health, coordinating escalations and vendor support as needed
Support disaster recovery readiness and adherence to company data protection policies
Deliver excellent end-user support, ensuring uptime, connectivity, and operational continuity

Prior Experience

What strength will you bring?

Strong knowledge of SCADA systems (Ignition preferred) and manufacturing automation environments
Experience with industrial protocols (OPC-UA, MQTT) and IIoT architectures
Working knowledge of SQL, data analysis, and visualization tools
Familiarity with MES/MOM systems (e.g., Traksys)
Understanding of networking fundamentals (TCP/IP, DNS, etc.)
Exposure to Python, JavaScript, or similar scripting languages
Experience with ERP integrations (SAP, WMS such as Blue Yonder) is a plus
Knowledge of cloud computing and virtual environments
Strong troubleshooting mindset with the ability to work independently in a fast-paced environment
Manufacturing or plant-floor experience preferred

Minimum Requirements

Education: Associate’s degree (or equivalent experience) in IT, Computer Science, or related field
Experience: Minimum 3+ years of experience supporting IT/OT systems, SCADA platforms, or manufacturing digital systems

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The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

The Hershey Company

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