***This position is local to Boise, ID. If you are willing to relocate, please include a cover letter indicating this with your timeline. Short of this, candidates not local to the Boise metro area will be rejected.***

We are an IT Managed Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy.

Our core values are:

Five Star Service - Every touchpoint should inspire a five star review.
Security First - Data and business security is above all
The Scotty Effect - Under promise and over deliver.
No Drama - Do not bring drama to the office or the client.
Embrace chaos - Stay calm, learn as you go, have fun.

Responsibilities:

Perform scheduled proactive reviews of assigned client environments
Utilize specialized tools for benchmarking client infrastructures
Identify risks linked to outdated or misconfigured systems
Drive down Tickets per Endpoint per Month (TPE/M) and avg resolution time
Develop and manage the technical documentation and SOP library
Build and maintain knowledge of client technologies
Provide on-site technical support for end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks
Set-up new computer equipment based on a standard configuration
Exhibits company core values and enhances company culture

Competencies:

Technical proficiency in relevant technologies with ongoing learning
Strong organizational and coordination skills
Advanced communication for client and team engagement
Effective multitasking and task prioritization
Client-focused mindset for business needs alignment
Collaborative team approach for solution development
Ability to follow standard operating procedures and create new ones where needed
Ability to keep documentation on clients' environments up to date using provided tool set

Experience:

Bachelor's degree or equivalent experience in a relevant field
Experienced with troubleshooting, diagnosing, and problem resolution computer, peripheral and network related issues
Experience with Desktop PC hardware skills, troubleshooting, diagnostics, cleanups, etc.
Software skills for Office, Office 365, Google Apps and other basic business apps
Essential business acumen and strong communication skills
CompTIA Network+ or Security+ certification preferred
Previous experience in an MSP environment preferred

Pay: $43,680.00 - $58,240.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Professional development assistance
Vision insurance

Experience:

Computer Support: 2 years (Preferred)

Location:

Boise, ID 83705 (Preferred)

Work Location: In person

TotalCare IT

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