Position Title: Workforce Management Analyst

Location: 401 Carlson Parkway, Minnetonka, MN 55305
Schedule: Monday–Friday, 40 hours/week
Start Date: 7/6
Pay Rate: $33.65/hr
Contract Type: Contract-to-Hire
Permanent Salary Range: $70,000–$85,000 annually

Work Arrangement

Hybrid position (onsite 3–5 days per week depending on business needs)
Preferred onsite schedule: Tuesday–Thursday

Candidate must be able to work from one of Medica's hub locations:

Minnetonka, MN
Madison, WI
Omaha, NE
St. Louis, MO

Position Purpose

The Workforce Management Analyst develops workforce forecasts and capacity plans using historical data, business trends, and productivity assumptions. This role supports operational areas including Enrollment, Billing, Reconciliation, Appeals, and Grievances by ensuring staffing plans align with service levels, operational goals, and budget expectations.

Key Responsibilities

Develop accurate workload volume forecasts using historical trends and business projections
Build and maintain staffing and capacity planning models
Analyze productivity metrics and identify efficiency opportunities
Reconcile forecast assumptions, inputs, and outputs within workforce planning models
Conduct root-cause analysis on performance gaps and operational variances
Model multiple staffing scenarios and communicate tradeoffs to business leaders
Monitor service levels and staffing performance against targets
Partner with leadership to support workforce planning decisions
Prepare reports and dashboards using workforce management and visualization tools
Present forecasting insights and recommendations to management

Required Qualifications

Bachelor's degree or equivalent related experience
Minimum 5 years of relevant workforce management, forecasting, planning, operations analysis, or capacity planning experience
Advanced Microsoft Excel skills
Experience with workforce management platforms such as Verint, NICE, or similar systems
Strong quantitative and analytical abilities
Experience creating forecasts, staffing models, and capacity plans
Ability to perform root-cause analysis and identify operational improvements
Excellent communication skills with all levels of leadership
Strong attention to detail and ability to manage multiple priorities

#INDBD

Pay: $33.65 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Work Location: In person

TotalMed Medfi

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Workforce Management Analyst