Company Description

Tyler Union, a division of McWane, Inc., is the nation’s leading manufacturer of Ductile Iron Waterworks Fittings and Appurtenances has an immediate opening for a Quotations Agent. Tyler Union's main manufacturing facility is located in Anniston, AL.

The primary focus of this position is to assist Territory Managers and Customer Service Representatives by providing customer quotations that result in profitable sales revenue. The Quotations Agent will support the overall sales strategy through efficient and timely responses to internal and external customers by preparing and submitting quotes to customers.

This role is highly CRM-driven, with the majority of quotation activity, tracking, and customer data managed within the system.

The Quotations Agent will work closely within a remote, cross-functional team environment, requiring strong communication and the ability to manage responsibilities independently. Desire and ability to provide superior customer service is imperative.

This is a salaried non-exempt position, with an excellent benefits package with health, life, dental, and vision insurance, short-term and long-term disability, vacation, holiday pay and 401(k).

Take a tour of Tyler Union here.

All candidates offered employment must submit to a drug screen, physical, and background check.

Job Description

Responsibilities and Job Duties:

Receive customer requests for quotation and communicate with the Sales Department to generate a quotation
Manage and track all quotation activity within the CRM system, ensuring accuracy and timely updates
Prepare cost and price estimates for materials using a variety of criteria, such as inventory availability, competitive position, price validity and other logistical considerations, including calculation of price escalations when necessary
Correlate all cost information within time frame of bid date and time needed by customers and Sales team
Build and maintain pricing measurements for decision making processes
Job tracking, including maintenance of job win/loss record within CRM
Thorough knowledge of our product offerings as well as those of other manufacturers
Communicate with managers in regard to processes and pricing across remote and onsite teams
Represent the company in a professional manner at all times in daily interaction with customer base
Partner with Sales and internal teams to ensure alignment on pricing strategy and quotation accuracy
Performs various other miscellaneous sales and service-related duties as directed by management

Working Conditions:

This is an office position with eventual hybrid work opportunity. This role includes frequent collaboration with a remote, distributed team. Suitable candidate will maintain a positive attitude and work well in a team environment while also being comfortable working independently with limited day-to-day supervision.

Qualifications

Requirements and Qualifications:

Previous Customer Service or Quotations experience ideal
Ability to meet deadlines and work with minimal supervision in a remote or hybrid team environment
Knowledge of the manufacturer/distributor supply chain process desirable
Proficiency in Microsoft Excel with the ability to understand and work with formulas and formats submitted by customers
Familiarity with Microsoft D365 a plus
Previous experience managing quotes, customer data and activities within a CRM strongly preferred

Job Specifications:

Strong communication, organization, and people skills including the ability to effectively communicate with remote team members
Mathematical skills with the ability to perform basic calculations accurately and quickly
Self-motivated, assertive individual who can thrive in a fast-paced environment with minimal supervision
Ability to effectively prioritize and handle multiple projects with attention to detail particularly within CRM systems and quoting process
Ability to work within a team atmosphere as well as independently in a self-directed environment
Excellent time management skills required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

Tyler Union

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