Job Description

MARKETING OPERATIONS & EXPERIENCE INTERN

CLASSIFICATION Seasonal; Full-time Summer Internship

(Approximately 40 hours per week for ~12 weeks, May–July with flexibility into August)

FLSA Nonexempt

REPORTS TO Program Experience Manager. Intern will work closely with New Strategic Business Department along with Marketing, Creative, & Events Teams.

LOCATION Park City, Utah (Hybrid work schedule).

Interns will be responsible for their own housing and transportation arrangements

SALARY $20 / hour

Summary / Objective

The Marketing Operations & Experience Intern will support initiatives that enhance member engagement, marketing effectiveness, and customer experience at U.S. Ski & Snowboard. Over the course of the summer, the intern will contribute to projects across email marketing, CRM segmentation, and member communications. Interns participate in a structured summer program that includes mentorship from department leaders, exposure to multiple teams across the organization, and professional development opportunities. The experience culminates in a final presentation highlighting project outcomes, insights, and recommendations.

About Us

U.S. Ski & Snowboard is committed to lead, encourage, and support athletes in achieving excellence and making the United States of America the Best in the World in Olympic skiing and snowboarding. We are committed to fostering, cultivating and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

Roles & Responsibilities

Assist with member welcome kit development and production, including copywriting, project coordination, vendor communication, and fulfillment planning.
Support email marketing initiatives including drafting content, building templates, assisting with campaign execution, and tracking campaign performance.
Contribute to CRM and data projects within Salesforce, including customer segmentation and improving customer journey workflows.
Provide customer service and engagement support, responding to inquiries and identifying trends that may improve the member experience.
Assist with consumer-facing initiatives and marketing projects, including occasional support for events or engagement campaigns.
Support cross-functional marketing and engagement initiatives as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a professional office environment. This role routinely requires effective communication with others using common telecommunications equipment and computer equipment. Must be able to read, examine, and organize documents written in English. May require the ability to sit, stand, and walk around for extended periods of time. May require work on weekends, nights, holidays, and on-call basis.

Competencies & Experience

Current junior, senior, or recent graduate pursuing a degree in Marketing, Business, Communications, Data Analytics, Information Systems, or a related field
Strong interest in marketing technology, CRM platforms and email marketing tools.
Strong written communication skills and ability to create clear, engaging content.
Demonstrated analytical thinking and interest in segmentation and data analysis.
Strong attention to detail.
Familiarity with Excel or Google Sheets for basic data analysis (sequel or python a plus).
Experience with or interest in design tools such as Canva is preferred.
Working knowledge of AI tools a plus.
Ability to manage multiple projects and work effectively in a collaborative, fast-paced environment.

U.S. SKI AND SNOWBOARD EEO STATEMENT

U.S. Ski & Snowboard is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. U.S. Ski & Snowboard's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

PI283082556

U.S. Ski & Snowboard Team

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