Company Description

UFG, Inc.

Technology & Information Manager - Signarama

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

Job Description

The Technology & Information Manager will support and oversee the day-to-day technology needs of the Signarama brand, ensuring that platforms, tools, and systems run smoothly to support franchise operations. This role will help implement and maintain the brand's digital roadmap, coordinate with vendors, manage integrations across POS, ERP, and CRM systems, and assist with ensuring data security and infrastructure reliability. The manager will be hands-on in troubleshooting, optimizing, and improving the tools our franchisees depend on, while also contributing ideas that drive efficiency and enhance network performance. This is a full-time office position based in West Palm Beach, FL.

Support the brand's technology roadmap by helping to implement solutions that improve day-to-day operations and franchisee support.
Coordinate and assist with technology projects, from setup through post-launch troubleshooting, while managing the tech support team and working with other departments as needed.
Maintain relationships with technology vendors and partners, including Corebridge, Zoho, RevScale, and Gorilla Dash, to ensure smooth operation and timely support.
Assist with system rollouts, user onboarding, and platform integrations to ensure adoption and ease of use.
Research and recommend practical technology updates that improve efficiency and franchisee success.
Monitor and help maintain data accuracy across platforms, using validation tools and processes.
Support the scalability, reliability, and performance of systems across all franchise locations.
Assist with cybersecurity and compliance practices, including data protection, access control, and responding to basic incidents.
Manage day-to-day functions of Microsoft 365, including email systems, permissions, and security settings.
Track and report on key system metrics, including support performance, user adoption, and training participation.
Deliver and coordinate training sessions to improve franchisee technical knowledge and comfort with brand platforms.
Supervise support processes for franchisees, ensuring issues are logged, tracked, and resolved quickly.
Gather user and franchisee feedback to recommend system improvements or escalate feature requests.
Maintain and update reporting tools (Corebridge POS and Gorilla Dash) so they remain aligned with brand needs.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or related field; or equivalent experience.
5+ years of progressive technology leadership experience, ideally within a franchise or retail environment.
Strong background in digital systems, CRM management, data integration, and platform optimization.
Proficient in Microsoft Office Suite, Microsoft 365 administration, Corebridge POS, Zoho, CRM tools, Active Directory, and system integration platforms.
Familiarity with data visualization tools is a plus.
MS-102 certification recommended. Additional industry certifications in cybersecurity or cloud administration are a plus.
Experience with franchise systems, business operations, sales technology, and customer experience platforms.
Must be willing to travel occasionally.

Additional Information

Once you become part of our amazing team of winners you'll enjoy:

Competitive compensation
Comprehensive training to hone your skills at our headquarters
Travel opportunities
Medical, Dental, Vision, and Life insurance coverage
Short- and Long-term disability insurance
Generous time off and paid holidays
401(k) plan with company match
Social gatherings and team building activities
Leadership workshops for personal development
Recognition for our top performers
Philanthropy - a chance to give back to the community

Join us at United Franchise Group - a global leader for entrepreneurs!

Apply now!

All your information will be kept confidential according to EEO guidelines.

United Franchise Group

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Technology & Information Manager - Signarama