Description

Our Customer Success Team Lead will be responsible for building and leading the organization that drives dealer adoption from installation through long-term lifecycle enablement. This role owns the full Dealer Activation function, including onboarding, relaunch execution, and ongoing enablement, and is accountable for delivering a consistent, scalable, and high-quality dealer experience.

This leader also owns UVeye's external training strategy and is responsible for designing, maintaining, and executing a comprehensive training curriculum that supports every stage of a dealer's lifecycle. By removing operational load from Customer Success Managers (CSMs) and standardizing the activation engine, this role ensures that CSMs can focus on renewals, strategic engagement, and ROI delivery.

A day in the life and how you'll make an impact:

This role owns dealer launches and first-90-day success. The goal is simple: get dealers to value fast and hand off clean momentum to Customer Success.

Review upcoming installs and early-stage dealers; prioritize by risk, lane count, and complexity
Assign and coach Activation Managers across onsite and virtual launches
Step into high-impact or high-risk dealer activations as needed
Ensure dealer goals, success metrics, and expectations are clearly set at launch
Partner with CS Team Leads to execute tight handoffs-no dropped balls
Monitor early adoption metrics and flag dealers needing extended activation
Share activation insights with Sales, CS Ops, and Product to improve future launches
Faster time-to-value: Dealers see wins early, not months later
Lower early churn risk: Clean launches prevent downstream issues
Stronger expansion readiness: Momentum starts in Month 1
CS efficiency: CSMs inherit healthy, activated accounts
Scalable excellence: Activation becomes repeatable, not personality-driven
Dealer advocacy: Real-world feedback drives smarter internal decisions

Requirements

5+ years of experience in Customer Success, Training & Enablement, CS Field Operations, Automotive SaaS, or related leadership roles.
Demonstrated success in building or scaling training programs and activation/onboarding teams.
Strong operational skill set with proven ability to design repeatable, high-quality processes.
Excellent communication and stakeholder-management skills across technical, operational, and executive teams.
Experience leading field-based or travel-heavy teams is strongly preferred.

Ideally, we're looking for:

Consistent execution of the 90-day activation framework across all dealer installs.
Improved adoption performance across new and existing cohorts.
Increased CSM capacity and focus on renewals and strategic value delivery.
Standardized training experience across all markets, dealers, and OEM programs.
Measurable improvements in dealer enablement, satisfaction, and retention.

Benefits we offer:

Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $125,000-$135,000. In addition, this position is also eligible for a bonus.

Physical Requirements:

This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, and dealerships; and performing occasional manual tasks such as bending, or reaching. The role also requires 50% travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

UVeye

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