Position Overview:

The primary responsibility of the Quality Assurance Coordinator is to ensure the accuracy and compliance of space management information within all contracts, documents, systems and tools provided by the Sales organization, and to process and coordinate function space requests throughout the Sales workflow.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

Enter, process and fulfill space and relevant data in appropriate systems as approved in the sales review process
Update system statuses in accordance with the SOP on sales and meeting space workflow
Accurately input actualized pick-up information into systems
Regularly lead, document and manage the data audits to ensure data hygiene in systems
Identify and communicate any data discrepancies with appropriate personnel in a timely fashion
Interface with sales personnel and leadership in a service-oriented approach to drive compliance, data integrity and accuracy
Participate in system testing, audits and the development of process requirements as needed
Execute, record and document quality assurance plans and validation incl. compliance with QA checklists and standards
Work with sales operations TMs to establish procedures, quality standards and systems for the QA function, document as needed

Additional Duties & Responsibilities:

Cross-train with operations and other staff as needed and directed by the DOO
Validate, cross-check and ensure accuracy of scope-of-work data in contracts, CRM, EBMS, Aenigma and any other applicable system or tool as required, adhering to sales policies and data standards
Ensure compliance of function space data end-to-end (including within the evaluation, RISE, Tentative, Definite/Contractual and fulfillment stages) against Sales policies, SOPs, and best practices
Maintain QA records and provide documentation and reporting on QA results, discrepancies and audits as needed and requested
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

21 years of age.
Proof of authorization/eligibility to work in the United States.
High School Diploma or equivalent
Bachelor’s degree in a Technical field or Business Administration preferred.
Must be able to obtain and maintain any other certification or license, as required by law or policy.
Must be highly detail oriented with strong organizational and communication skills
Strong computer, data entry, technical skills including MS Office, reporting tools, and familiarity with data management tools
Customer-driven approach
Must be able to work autonomously
Excellent written and verbal communication skills
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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