This is an onsite role at our Denver health center.

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Practice Manager is a dynamic and experienced people and operations leader responsible for planning, directing, and overall operations within their area(s) of responsibility. Manages the ongoing development, implementation, and performance outcomes to improve efficiency and productivity of respective site. Manages the day-to-day operations of patient service areas, financial management, and facility adequacy. Maintains optimal communication and collaboration between practice staff, providers, administration, and other key stakeholders to ensure service delivery that exceeds the needs and expectations within the medical home model. The Practice Manager works directly with clinical operations leadership to support the mission, vision, and strategic direction of the organization.

OUR EXPECTATIONS:

Winning skills and behaviors for success

Essential Job Duties

Plan, develop, and direct the day-to-day operations of the practice area(s) and its associated programs and activities to ensure compliance, operational efficiencies, staff productivity, integration, patient satisfaction, and fidelity to the medical home model of care.
Direct analysis/intervention related to clinic issues, front office to back-office activities, relevant provider clinical documentation, front office documentation, and care delivery activities.
Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve.
Assist with and serve as a primary contact for de-escalation and crisis intervention efforts. Serve as a liaison with Vivent Health security staff to ensure strong partnership.
Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals.
Work in partnership with medical home departments and operations leadership.
Collaborate with administrative team and provider leadership to develop, assess and implement business strategies.
Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of safety, utilizing collaboration and open discussions to develop staff skills.
Other duties as assigned.
Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Leadership

Leadership is the ability to inspire, influence, and guide others towards achieving a common and/or
strategic goal or vision. It involves several key elements:

Vision and Direction: A leader has a clear idea of where they want to go and communicates this vision effectively to others.
Motivation: Leaders inspire and motivate their team members, encouraging them to give their best effort and stay committed to the goals.
Decision Making: Effective leaders make informed decisions, often considering input from their team while taking responsibility for the final choices.
Communication: Communication skills are crucial for leaders to articulate their vision, provide feedback, and foster collaboration among team members.
Empathy and Emotional Intelligence: Leaders understand and relate to the emotions of others, building trust and creating a positive work environment.
Accountability: Good leaders take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.
Adaptability: In a dynamic environment, leaders must be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.
Collaboration: Leaders model collaboration, engage teams and drive partnerships across departments to transfer knowledge, enhance decision-making and improve results.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.

Education:
- Bachelor's degree in Healthcare Administration, Business Administration, or related required; Master's degree preferred.
Work Experience:
- Minimum of 5 years of experience in healthcare management or practice administration, with progressive leadership responsibilities.
Technical Experience:
Soft Skills:
- Strong leadership and management skills to motivate and inspire a diverse team of healthcare professionals.
- Excellent verbal and written communication skills to interact effectively with staff, patients, and stakeholders.
- Ability to identify complex issues, analyze data, and implement effective solutions.
- Collaborative approach to working with interdisciplinary teams to achieve common goals.
- Flexibility to adapt to changing healthcare environments and priorities.
- Demonstrate empathy and compassion in patient interactions and staff management.
- Strong analytical and critical thinking skills to make informed decisions and drive practice improvements.
- Exceptional organizational skills to manage multiple priorities and deadlines.
- Commitment to delivering high-quality, patient-centered care and improving health outcomes.
- Adhere to ethical standards and confidentiality requirements in healthcare management.
Additional Preferred Qualifications:
- HIV experience in a not-for-profit environment.

Salary

$76,000/annually - $85,000/annually (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it isuncommon for an individual to be hired at or near the top of the range.

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for - nor forgive - federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Vivent Health

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