Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we're backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we're a well-funded startup and have invested in people and technology while growing our partnerships - responsibly.

We're also proud to have received recognition from the fintech world. Awards we've won include:

Ranked #21 on 2024 Inc. 5000 based on revenue growth
Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
2024 Best Embedded Finance Solution for Banking Tech Awards
2023 Best Consumer Lending Program by Tearsheet
2023 Best Point of Sale Product by Fintech Breakthrough

But what you'll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we've been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we're in it for the long haul, and we're looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do - and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

Put customers first (that's our M.O.)
Act fast (leverage our startup environment).
Lead the way (show and tell).
Take ownership (everyone is hands-on here).
Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role

As our Compliance Specialist, you'll safeguard regulatory integrity across marketing, lending, and operations. You'll be the point person for compliance reviews, audits, and bank partner inquiries-leveraging modern tools (including RegTech and AI) to drive efficiency. Moreover, you will drive compliance frameworks that enable responsible innovation.
Responsibilities

Marketing Compliance: Review all marketing collateral (emails, ads, web content, social) to ensure alignment with consumer protection, advertising, and financial regulations.
Complaint Management: Assist in tracking, investigating, and escalating customer complaints, ensuring timely resolution and regulatory documentation. (Reflects common compliance functions in consumer-facing fintech roles.)
Regulatory Compliance: Stay current with regulations governing consumer lending and servicing; monitor implementation across operations.
Audit & Bank Partner Support: Provide comprehensive audit responses, documentation, and clarifications to bank partners-ensuring responsiveness and accuracy. (Echoed in fintech-banking compliance interactions observed in job patterns.)
Tool & System Administration: Utilize platforms such as Alloy, PerformLine, Venminder, Salesforce, and Google Suite for compliance monitoring, workflow tracking, and reporting. Leverage AI tools like ChatGPT for research assistance, content review, and process improvements. (RegTech adoption in compliance roles is increasingly common.)
Continuous Improvement: Collaborate with cross-functional partners to enhance compliance processes, documentation standards, and training materials.

Requirements

2+ years of compliance experience, preferably in consumer lending, banking, or fintech.
Hands-on experience with marketing compliance, complaint tracking, and bank/institution audit support.
Familiarity with consumer lending and servicing regulations (e.g., TILA, ECOA, UDAAP, CFPB guidelines).
Skilled in applying tools like Alloy, PerformLine, Salesforce, Google Suite, and ChatGPT. Comfortable learning and integrating new technologies.
Strong analytical, communication, and organizational skills; adept at managing multiple compliance priorities and stakeholder expectations.

Bonus points

Experience working directly with bank partners in a compliance capacity.
Exposure to RegTech tools and automation frameworks.
Stakeholder management or project coordination experience related to compliance initiatives.
FinTech experience.

Conclusion

The range of base salary for the position is between $70,800-$99,100, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we'd love to hear from you!

Wisetack

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Compliance Specialist