Operations Analyst

Aditi Consulting • Contract • Remote (San Francisco, CA, US) • $33 - $37 / hour • 1m ago

Payrate: $33.00 - $37.00/hr.

Summary:
The Legal Operations Shared Services team is an integral part of our Legal Operations team, focused on continuing operational efficiency for the Legal department. The team is process and technology oriented, resolving a high volume of cases in support of our Legal and Corporate Affairs teams.
The Operations Analyst II will manage and execute a variety of tasks that enable each of the legal practice areas to work in a more efficient and cost-effective manner. This individual will use case management to monitor the timely performance and quality of that work. They will also oversee a handful of our more well-known task categories, using pre-created dashboards and reports to ensure the keeping of our SLA, and liase with the Legal Department in the event of a change needed to that work

Responsibilities:

Manage a fast-paced queue of support tasks of varying levels of complexity that are a part of the team’s service portfolio supporting various Legal teams. Utilize established standard operating procedures and documented processes to drive all issues to resolution, prioritize compliance, revenue goals of the company, customer satisfaction and efficient task execution.
Develop an understanding of the technology, tools, business processes, and legal theory utilized to carry out the range of services within the shared services portfolio performed on behalf of and in collaboration with the various legal business units.
Take ownership of a designated subset of task categories within the portfolio, becoming the subject matter expert and guiding peers on specific tasks by aligning with business objectives and monitoring performance of service tasks through the creation and interpretation of reports and dashboards.
Generate and monitor reports and dashboards for services and tasks to analyze data trends and ensure quality. Provide regular status updates to management at both a high level and detailed level on the assigned portfolio.
May assist senior team members with operational process flows and solution designs, as well as participate in operational enhancement efforts.

Required Qualifications:

Perform well under pressure, work independently and as a part of a team in a fast-paced environment. Flexible and able to quickly change course when the needs of the business and team shift direction or accelerate delivery.
Experience using the Cloud or Service Cloud required.
Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience would be a plus).
Exceptional problem-solving skills with passion for data integrity, process definition, and continuous learning.
Strong organizational skills with high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization
Outstanding oral and written communication skills; able to communicate and convey information effectively.
Demonstrates a high level of professionalism and discretion handling sensitive or confidential information.
Proficient to expert user-level aptitude in Microsoft Office and/or Google Suite.
Degree or equivalent relevant experience required.

Preferred Qualifications:

Demonstrated participation in process improvement initiatives and/or project management experience
Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.
Experience with data analysis and reporting; proven ability to analyze, present, and action on raw data (with emphasis on data integrity and accuracy)
Experience with Apttus, Ironclad, or similar Contract Lifecycle Management tool a plus.
A general fearlessness regarding the unknown, keen ability to focus, navigate, and function effectively through ambiguity

Pay Transparency: The typical base pay for this role across the U.S. is: $33.00 - $37.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

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