Responsibilities
- Work as an individual contributor or lead others on specific process improvement or transformation and/or business as usual projects
- Identify opportunities for process improvement or organizational/job design and design future state processes gaining input and buy-in from multiple stakeholders
- Develop presentations to clearly communicate data, project status, and resulting improvements to management
- Educate and coach others in business process management methods
- Gather and assess process performance data
- Create charts, diagrams, and impactful deliverable documents using PowerPoint, Excel, Visio, Aris
- Conduct work observations; measure work activities; set productivity standards , facilitate group working sessions , establish, measure and report key performance indicators, conduct quantitative and qualitative analysis
- Plan and manage project tasks, risks, teams/ stakeholders and timelines
- Documents processes, policies, procedures and other key executive documentation
Qualifications and Skills
- Bachelor's degree required
- Proficiency in mapping processes using business process management notations (BPMN) or other industry standard is preferred (i.e. ARIS)
- Prior success in leading process redesign efforts on large programs
- Ability to work in a consultative manner across multiple business areas
- Ability to manage multiple ongoing projects
- Strong analytical & problem solving skills
- Ability to think holistically about complex organizational, process, and technology systems
- Highly organized and detail-oriented approach to personal work quality
- Strong written and verbal communication skills with experience interacting with senior executives and facilitating workshops and working groups
- Ability to create deliverable documents in PowerPoint, Excel, Word, Google Sheets
- Proficiency with statistical software packages (e.g., Minitab, SPSS) and Microsoft Office applications including pivot table analysis (Excel) and database construction (Access)
- Ability to build consensus and work in a team environment
- Self motivation skills, ability to work independently within a team environment and be a team player
- Experience with customer journey mapping, identification of moments of truth, and action planning.
- Strategic organizational change management experience from intent development through realization with strong focus on identifying and mitigating change risks
- Work experience and knowledge in at least one or more financial services functions: Wholesale Banking activities like Global Markets, Transactional Banking, Lending, Transaction Processing, Deposit Operations, Operations, Finance, Bond Financial Risk.
Experience
- More than 8 years of experience in a Process Management/Process Engineering / Consulting/ Corporate & Investment Banking roles AND 4+ years leading others in strategic planning/process engineering
- English Speaker, desirable Spanish as a second language, no mandatory
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our New York Office, the expected base salary ranges from $120,000 to $135,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
