Position - Network Voice
Location - Chicago, IL
Key Responsibilities
Discovery & Documentation
· Conduct discovery sessions with client and internal teams to gather requirements and assess current RC/RC Contact Center configurations.
· Document call flows, auto attendants, user profiles, integration, and API dependencies.
· Review and complete Business Requirements Documents, Letters of Agency, and user upload templates.
Migration Planning Support
· Collaborate with Client and RingCentral project managers to define migration scope, timelines, and resource needs.
· Identify risks and dependencies, and propose mitigation strategies.
· Assist in porting number coordination and user provisioning.
Partners Coordination
· Serve as the point of contact for discovery-related communications .
· Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness.
Reporting & Communication
· Maintain status reports and discovery logs.
· Provide regular updates to project leadership and escalate blockers as needed.
Required Skills & Experience
· Strong understanding of RingCentral MVP, Contact Center platforms and Microsoft Teams Phone.
· Experience with UCaaS migrations into Microsoft Teams, including number porting, call flow mapping, and user provisioning.
· Excellent documentation and communication skills.
· Familiarity with API integrations and enterprise telephony environments.
· Proficient in engaging with multiple team members and prioritizing effectively.
Preferred Qualifications
· Familiarity with cloud-hosted platforms and environments.
· Project coordination or business analyst background.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $41,000.00 - $77,000.00 per year
Benefits:
Work Location: In person
