E-Commerce Assistant

COMME des GARÇONS • Full-time • New York, NY, US • $18 - $20 / hour • 2d ago

Job Details

DSM NY - New York, NY $18.00 - $20.00 Hourly

Description

Role Overview:

As a Temp E-Commerce Fulfillment Specialist, you will play a vital role in ensuring a seamless customer experience across our online platforms, E-SHOP, and FARFETCH. You will be responsible for handling in-store fulfillment, ensuring timely order processing, and providing exceptional customer service. This role will be in-person, and open availability is required, which may include weekends and late evenings.

Key Responsibilities

Provide exceptional customer service for all E-commerce platforms.
Ensure orders are fulfilled promptly and accurately, meeting or exceeding our 48-hour fulfillment goal.
Resolve fulfillment issues in a timely and professional manner.
Process orders efficiently, including picking, packing, and shipping.
Accurately identify and manage shared stock orders between the store and online platforms.
Coordinate with the store Concierge team to ensure consistent customer messaging and order fulfillment.
Track and manage incoming and outgoing logistics for store-fulfilled orders. Handle returns and exchanges promptly.
Maintain accurate inventory records and flag any discrepancies.
Coordinate with the warehouse on incoming and outgoing shipments.
Adhere to established procedures and standards for order fulfillment and inventory management.
Maintain a clean and organized work environment.
Be able to stand and lift boxes and navigate stairs.

Key Requirements & Skills

Previous customer service experience delivering exceptional, white glove service
Excellent communication skills
Proficient in Microsoft Office suite, specifically Microsoft Excel
Fluent in English, additional language skills a plus
Familiarity with Zendesk, Magento, and Shopify a plus
General knowledge of Adobe Photoshop a plus

Core Competencies

A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
Must be energetic and self-motivated. Willing to do whatever is required to get the job done
Decisive, structured, and organized, with a keen eye for detail
Performs as a team-player

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