TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.
Business Analyst
Hybrid - Onsite
Charlotte, NC
1 Year Contract
No C2C Vendors
MAJOR DUTIES AND RESPONSIBILITIES
- Daily technical and functional support of meter reading and field service applications.
- Conduct usage and system problem analysis and resolution at local and remote locations.
- Develop and document the problem resolution with internal and external technical resources.
- Interface with end users on existing business processes
- Identify user information requirements and develop ad-hoc SQL queries for analysis and translate results into custom report specifications.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of:
- Tactics and practices of business analysis
- Principles of robust software testing approaches
- System life cycles and systems development (SDLC)
- Information technology best practices, standards, and terminology
Skilled in:
- Analysis and troubleshooting of an integrated software application
- Troubleshooting application issues using SQL query tools and MS Excel, to prove a hypothesis
- Writing and executing structured test plans
- Working in an AGILE environment
- Customer service (MUST possess technical skills to guide less technical users)
- Interpreting functional and technical requirements for both real-time and batch application interfaces
Ability to:
- Understand and follow technical design specifications
- Communicate technical topics to all levels of technology users
- Devise procedures to solve moderately complex information systems problems
- Must be able to work multiple days in-office
- Trouble-shoot a technology stack (client & server).
MAJOR DUTIES AND RESPONSIBILITIES
- Daily technical and functional support of meter reading and field service applications.
- Conduct usage and system problem analysis and resolution at local and remote locations.
- Develop and document the problem resolution with internal and external technical resources.
- Interface with end users on existing business processes
- Identify user information requirements and develop ad-hoc SQL queries for analysis and translate results into custom report specifications.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of:
- Tactics and practices of business analysis
- Principles of robust software testing approaches
- System life cycles and systems development (SDLC)
- Information technology best practices, standards, and terminology
Skilled in:
- Analysis and troubleshooting of an integrated software application
- Troubleshooting application issues using SQL query tools and MS Excel, to prove a hypothesis
- Writing and executing structured test plans
- Working in an AGILE environment
- Customer service (MUST possess technical skills to guide less technical users)
- Interpreting functional and technical requirements for both real-time and batch application interfaces
Ability to:
- Understand and follow technical design specifications
- Communicate technical topics to all levels of technology users
- Devise procedures to solve moderately complex information systems problems
- Must be able to work multiple days in-office
- Trouble-shoot a technology stack (client & server).
TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit www.techead.com.
No second parties will be accepted.
