BMW Genius - Momentum BMW/MINI

Momentum BMW • Full-time • Houston, TX, US • $4.50k - $5.20k / month • 2w ago

Summary

Job Description

The BMW Genius serves as the technology expert, supporting the sales team and delivering an informative, world-class experience while ensuring every customer is completely comfortable with their new BMW during the final delivery.

Duties And Responsibilities

Execute a seamless and informative new vehicle delivery process for all customers.
Demonstrate and explain all vehicle technology and features, such as connectivity and navigation.
Serve as the dealership's primary non-selling product expert for all BMW models.
Answer technical and feature-related customer questions in-person, by phone, or via email.
Conduct proactive Encore follow-up sessions with new owners to provide ongoing support.
Maintain expert-level knowledge of all current and upcoming BMW models, features, and updates.
Actively promote and assist customers with setting up the official My BMW mobile applications.
Assist the Sales team by providing product and feature information during customer test drives.
Use the dealership's CRM system to log all customer interactions and schedule appointments.
Help train and educate coworkers on how to effectively demonstrate BMW technology.
A self-starter with a driven work ethic who takes the initiative to manage and prioritize their customer follow-up schedule effectively.
Comfortable explaining complex technological features to people in a clear and friendly way.
Exceptional communication, presentation, and customer service skills.
Genuine passion for cars, technology, and continuous learning.
Must be authorized to work in the USA and possess a valid driver's license.
Must be able to pass all pre-employment requirements including background check, MVR, and drug screening.

Preferred Qualifications

Strong knowledge of BMW features, models, and tech packages

Compensation - Hourly (15-17/hr) + Commission):

Performance-based earnings range: $4,500 - $5,200+ / per month
- Actual earnings depend on performance. High-performing sales professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule