Sr. Consultant, Yardi Support
Location: Remote
Type: Full-Time, Salaried - Exempt
Reports to: Associate Director
Working Hours: 9:00am-5:30pm
Salary: $70,000.00 and up, DOE
About the Company
Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.
At 33Floors, you'll join a global team of over 75 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment.
To learn more about 33Floors, please visit www.33floors.com.
About the Role
As a senior consultant, you’ll need advanced knowledge to assist clients in implementing, troubleshooting, training, and offering support to our clients using Yardi software. The ideal candidate has leadership experience, is a fast learner, has strong interpersonal and communication skills, strong analytical and troubleshooting skills, proven client management skills; is collaborative, innovative, and possesses the ability to make decisions and manage their own projects. This position will also provide assistance to employees and clients nationwide, UK and in the APAC region, primarily via phone, email and Teams meetings. The nature of the assistance will vary and may include software setup, data import, user account creation, troubleshooting, and triaging issues outside of their area of knowledge to the appropriate technical levels.
Responsibilities
- Serve as the IT Subject Matter Expert for Yardi Voyager suites of applications such as Yardi Elevate platforms, Yardi Cafe’ solutions, and other integrated applications (Procore, Argus, VTS, AIRM, Conservice, Realpage, etc.)
- Apply business and technical expertise to support opportunity assessments in data analysis by identifying and documenting end-user needs, enabling informed decision-making and process improvement.
- Provide end-user support to internal (employee) and external (client) groups
- Ensure all activities undertaken are compliant with clients’ policies, procedures and processes
- Contribute to the corporate knowledge base to provide standard resolution steps
- Support team members as required
- Perform special assignments as requested
- Document and understand processes
- Schedule and attend client meetings
- Report status updates and risks to project management, senior management and our clients
- Perform system and business process reviews to identify processes improvements and make sound recommendations to clients
- Train clients and personnel, manage multiple tasks, and collaborate with all levels of the organization internal and external
Qualifications
- Bachelor’s degree in computer science, finance, accounting or related field of study and/or at least five (5) years of direct experience with Real Estate Operations and software
- Proven experience with system administration functions
- Previous experience in an on-site property management role or property accounting role is preferred
- A high degree of proficiency and understanding of Yardi Voyager 7s Residential, Rent Cafe Suite, CRM, and Elevate products is required for this role
- Experience with Voyager 8 is preferred but not required
- Experience with Affordable Housing practices and modules is considered a plus
- Experience in property on-boarding or implementations is preferred but not mandatory
- Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment
- Ability to manage multiple priorities in a deadline-driven environment
- Strong analytical and problem-solving skills; attention to detail; ability to make decisions and recommendations to multiple lines of the business
- Critical thinker with the ability to strategically change directions and make challenging assumptions and/or recommendations to implement new ideas and strategies
- Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning is essential to this role
- Great people skills and a desire to work in a team-oriented environment
- Experience with 3rd party integrations (ex. Realpage, Bluemoon, Knock, On-Site, etc.) is nice to have
- Flexibility to work outside standard business hours, including evening shifts (e.g., 9 PM EST), as needed
Preferred Skills
In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is capable of overcoming obstacles by exercising discipline to diagnose issues where no experience or knowledge is preset and extensive research is required. Must enjoy working in a fast paced environment with a dynamic small team.
Compensation
We offer a competitive compensation package, which varies DOE, including PTO, paid holidays, sick time and benefits (including medical, dental, vision, 401(k), group life, and optional voluntary life and disability coverage).
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
- Where are you currently located?
Experience:
- Yardi: 3 years (Required)
- Technical support: 5 years (Preferred)
- Management: 3 years (Preferred)
Work Location: Remote
