User Engagement & Training:
Conduct user training sessions and develop quick reference guides for end-users.
Collaborate with clinical leadership to assess enhancement requests and prioritize them.
Support new clinic go-lives, department rollouts, and system expansion initiatives.
Governance & Documentation:
Maintain change control documentation and system configuration logs.
Follow ITIL-based change management processes.
Ensure HIPAA compliance and patient data confidentiality at all times.
Required Qualifications:
Bachelor's degree in Healthcare, Information Systems, or related field (or equivalent experience).
Epic HB and Claims Certified
Preferred Qualifications:
Prior experience in healthcare operations or clinical informatics.
Knowledge of EpicCare Link, SmartTools (SmartPhrases, SmartLinks), and Reporting Workbench.
Familiarity with HL7 interfaces, MyChart proxy setup, and security classes.
Experience working with enhancement projects, upgrades, or version migrations.
Key Skills:
Strong problem-solving and analytical thinking.
Excellent communication and customer service orientation.
Ability to multitask and manage priorities in a fast-paced clinical environment.
Collaborative mindset with clinicians and IT partners.
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