About Us
At VISASQ/COLEMAN, we connect businesses with hard-to-find expertise through our extensive global network of subject matter experts. VISASQ/COLEMAN is a partnership formed by VisasQ Inc., Asia's leadingexpert network and the only publicly traded company in our field. Through VisasQ's merger with Coleman Research, a trusted expert service provider with over 20 years of experience, VISASQ/COLEMAN offers tailored consulting solutions for consulting firms, asset management funds, and corporations seeking primary research insights.
Our mission is to eliminate barriers to knowledge by facilitating direct exchanges of critical insights across industries. We take pride in utilizing our comprehensive internal database of qualified experts, along with our ability to custom recruit specialists for each project, ensuring our clients receive timely and relevant information to inform their decision-making processes.
With offices in Phoenix, Raleigh, New York, London, Reading, Hong Kong, Singapore, and Japan, we empower our clients to navigate complex markets and gain a competitive edge. Join us in revolutionizing informed decision-making by transforming how businesses access expert insights.
For more information, visit our website.
The Opportunity
The Survey Operations Coordinator plays a key role in supporting the execution of survey-based research projects by ensuring operational efficiency, data quality, and expert engagement. This role is responsible for managing expert communications, handling data integrity tasks, and supporting internal teams through process oversight and administrative coordination. The ideal candidate will be detail-oriented, proactive, and capable of handling multiple tasks across various projects. This role is open to remote candidates within the US, with a preference for a hybrid schedule based in Raleigh, NC.
Primary Responsibilities
- Expert Support: Act as a point of contact for expert inquiries, providing timely and accurate support to ensure a smooth participant experience.
Supplemental Responsibilities
- Incentive Processing: Manage the disbursement of expert incentives in accordance with internal policies and project timelines.
- Data Quality Communications: Notify experts removed from datasets due to data quality concerns about their ineligibility for payment; add relevant Service Notes for internal tracking.
- Compliance Oversight: Manage weekly removal requests in line with GDPR and Do Not Contact (DNC) regulations.
- Data Hygiene: At project close, compile lists of bounced or invalid expert emails and share them with the Data team (or relevant stakeholders) for follow-up.
- Project Closure: Assist in the formal closure of projects in CRM and/or ERM systems, referencing internal documentation (e.g., Closing Documents).
- Reporting: Prepare and distribute monthly reports for clients, ensuring accuracy and timeliness.
Workflow Integration & Process Improvements
- Communication Management: Monitor shared team aliases to maintain visibility across projects without overwhelming client communications.
- Dashboard Utilization: Use internal project dashboards to extract necessary information and flag issues to relevant Survey team leads when client communication is required.
- Client-Facing Opportunities (Optional): Over time and with sufficient experience, may begin handling standardized, low-risk client communications (e.g., ID status checks, survey link resets).
Required Skills & Qualifications
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- High attention to detail and commitment to data integrity
- Ability to manage time-sensitive tasks with minimal supervision
- Familiarity with CRM systems and project management tools
- Understanding of data privacy principles (e.g., GDPR compliance)
Preferred Qualifications
- Experience in survey operations, research coordination, or similar administrative roles
- Comfort with client or vendor communication in a professional context
- Interest in continuous process improvement and workflow optimization
Why Join Us?
At VISASQ/COLEMAN, we are committed to your professional growth and success. Our employees are our most valuable assets, which is why we offer:
- Competitive Compensation: Benefit from a rewarding compensation package that includes performance-based commission earnings and/or discretionary bonus, which may be awarded on monthly, quarterly or annual basis, depending on your role.
- Excellent Health Benefits: We offer highly competitive coverage on insurance premiums, and for those enrolled in a qualifying HDHP, we also provide employer HSA contributions.
- 401K Contributions: Planning for your future? We've got you covered!
- Flexible Working Environment: Choose between working in the office or remotely 50/50 with our hybrid work policy.
- Generous Time Off: Enjoy Responsible Paid Time Off, 7 sick days, and observe 12 holidays off.
- Parental Leave: Take time off to support and bond with your growing family, ensuring new parents have the opportunity to adjust to their new roles.
- Ongoing Learning and Development: Our training aligns with our core values, ensuring you have the resources and skills to excel throughout your career.
- Team Engagement: Participate in regular team outings and social events, and receive tenure gifts to celebrate your journey with us.
- Employer Provided Technology: All necessary technology will be provided to facilitate your work.
- Corporate Social Responsibility Days: Take the opportunity to give back to your community during paid service days.
A Survey Operations Coordinator salary compensates them for all hours worked, which may vary from week to week. carry an FLSA-exempt status and are not eligible for overtime pay.
Equal Opportunity Employer:
At VISASQ/COLEMAN, we pride ourselves on being an equal opportunity employer. Please note that all VISASQ/COLEMAN employees are required to sign the Company's standard non-compete agreement as part of the employment condition.
