Job Title: Field IT Technician – Managed Services (Hilliard IT Solutions)
About Us:
Hilliard IT Solutions is a growing Managed Services Provider (MSP) dedicated to delivering outstanding IT support, consulting, and technology solutions to businesses. We pride ourselves on building long‑term client relationships through reliable service, technical expertise, and a people‑first approach.
Position Overview:
We are seeking a skilled and motivated Field IT Technician to join our team. This role is key to supporting our managed services clients with onsite and project-based technical work. Unlike a traditional help desk role, this position will focus heavily on hands‑on implementation, troubleshooting, and customer onboarding rather than ticket-driven support.
The ideal candidate will be comfortable working with diverse client environments, have strong interpersonal skills, and bring experience in IT systems and networking—preferably in an MSP setting.
Responsibilities
- Perform onsite IT work for client projects, including:
- Installing and configuring phone systems, network equipment, servers, and racks
- Troubleshooting internet and ISP connectivity issues
- Provide pre‑sales support by joining prospect meetings to perform initial technical assessments
- Lead new client onboarding post‑sale:
- Deploying and configuring tools, agents, and software on endpoints
- Documenting client infrastructure and systems into IT Glue
- Work directly with clients in a professional manner, building trust through effective communication and solutions-oriented service
- Collaborate with the internal team to ensure smooth project delivery and account handoffs
- Stay current on new technologies and solutions relevant to client environments
Qualifications
- 2+ years of hands-on IT support or technical field experience (MSP experience preferred but not required)
- Working knowledge of networking, servers, and endpoint systems
- Experience with phone systems, firewalls, and ISP troubleshooting a plus
- Strong organizational and documentation skills, especially with tools like IT Glue, Connectwise or similar platforms
- Ability to communicate effectively with both technical and non-technical users
- Self-motivated, eager to learn, and comfortable working in dynamic client environments
- Valid driver’s license and willingness to travel to client sites as needed
Benefits
- Competitive salary based on experience
- Opportunities for professional growth and training
- A collaborative, team-oriented culture focused on service excellence
- Exposure to a wide range of technologies across multiple industries
Job Type: Full-time
Pay: $24.98 - $30.08 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
