Title: Process Improvement Lead
Location: 550 S Tryon St Charlotte, NC
Alternate Locations: San Antonio, TX or Chandler AZ
Duration: 12 months
Work Engagement: W2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a highly versatile and results‑driven Senior Project Consultant to support cross‑functional initiatives within our Financial Crimes organization. This role combines project management discipline, business consulting acumen, and the ability to drive outcomes across diverse workstreams. The ideal candidate thrives in a dynamic environment, quickly absorbs complex information, and maintains accountability across stakeholders in both business and technology.
Responsibilities:
Manage multiple workstreams across technology defects, regulatory remediation (including MRA‑related efforts), reporting, and business process updates.
Maintain detailed project schedules and status reports.
Monitor and manage milestones, risks, issues, and dependencies to ensure timely delivery.
Analyze and enhance business processes, including updates to policies, procedures, and operational documentation.
Quickly ramp up on new subject areas with minimal direction and independently gather necessary information.
Support a broad range of assignments as new work is identified, adapting to shifting priorities.
Collaborate with teams across technology, operations, and compliance to maintain alignment and drive progress.
Influence outcomes through assertive communication, accountability, and effective follow‑through.
Produce high‑quality documentation and executive‑ready presentations using PowerPoint and Word.
Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Advanced proficiency in MS Project (preferred) and/or advanced Excel, including conditional formatting and dynamic reporting.
Strong skills in Microsoft Office Suite, especially PowerPoint and Word.
Demonstrated experience in both project management and business consulting.
Ability to manage multiple unrelated tasks with strong attention to detail.
Excellent analytical, organizational, and problem‑solving skills.
Strong communication, influence, and stakeholder‑management capabilities.
Ability to drive accountability and results in complex or ambiguous environments.
Experience in Financial Crimes. (preferred)
Background in technology‑driven projects or defects management. (preferred)
Familiarity with regulatory responses or MRA-related work. (preferred)
