Job Title: Account Executive, Membership Sales
Department: Membership
Reports To: Manager, Membership Sales
Location: Chicago / United Center (In-Office)
Hours: 9:00 am - 5:00 pm / Monday - Friday
Status: Fulltime, Exempt
# Direct Reports: None
Compensation: The annual budgeted salary range for this is $45,000 plus incentives based on performance
The Chicago Blackhawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.
Role Summary
The primary role of this position is to generate new business through the selling of ticket-based products: Memberships (Season Tickets, Partial Plans, etc.) and Group Outings. In this role, you will be responsible for a new sales goal with revenue generated from B2B and B2C calls, personal prospecting calls, email marketing, face-to-face and/or virtual presentations, in-arena tours, networking, and referrals. Account Executives will perform basic office functions as needed and be challenged to create new ideas to increase sales.
Primary Responsibilities
- Prospect, qualify leads, and set face-to-face appointments to drive new business.
- Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management.
- Meet or exceed daily call, appointment, and activity expectations.
- Meet or exceed weekly, monthly, and long-term sales goals.
- Maintain detailed account records in designated platforms.
- Perform game-day responsibilities, including client & prospect entertainment, service table coverage, and assisting in the facilitation of some group and special interest offer experiences.
- Provide legendary, best-in-class service.
- Other duties as assigned.
Qualifications & Requirements
- Bachelor’s degree from an accredited college or university.
- Minimum of 1 year in professional sales, preferably within sports and entertainment, and preferably with season ticket sales experience.
- Event planning and campaign management experience.
- High proficiency in Microsoft Office (Word, Excel, Outlook) as well as the ability to learn and master new software programs including CRM (such as Salesforce) and Archtics.
- Excellent written and verbal communication, customer service, presentation, and resolution skills.
- Ability to build positive working relationships with clients and peers at all levels within an organization and throughout the community.
- Flexibility with changing priorities; ability to organize and prioritize workload.
- Available to work nights, weekends, and holidays.
- A self-motivated individual who can work with minimal supervision.
- Lifting 25lbs or more may be required.
What It’s Like Working Here
The Chicago Blackhawks experience isn’t just on the ice. Our office, located in the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere where we can celebrate both hockey and each other. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization. Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same – to reimagine the potential of hockey through memorable, inclusive experiences.
Perks And Benefits
Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development. Employer-paid breakfast, lunch, parking, on-site gym and training classes, employee ticket program, and more.
The Team
The Chicago Blackhawks started their journey as one of the NHL’s “Original Six” professional ice hockey teams in 1926. Members of the Central Division in the NHL’s Western Conference and six-time Stanley Cup Champions (1934, 1938, 1961, 2010, 2013, 2015), the team calls the United Center home.
Each day the Team works to uphold our mission to reimagine the potential of hockey. At its core, the team and greater organization uphold its mission through its core values centered around integrity, curiosity, empathy, collaboration, and originality. They are fiercely dedicated to evolving and delivering new and legendary fan experiences and captivating new and diverse audiences, both on and off the ice. As part of their unwavering commitment to drive impact and purpose in the Chicago community, the organization opened the Fifth Third Arena (the team’s official practice facility and community space for youth hockey development), continues to make expansions to the Chicago Blackhawks Foundation, and acquired the AHL team the Rockford IceHogs.
The Chicago Blackhawks continue to grow in its commitments to honor and celebrate Black Hawk's legacy by offering our platforms, making meaningful contributions, collaborating with Native American people, and reimagining ways to support the many Native American people and communities they live amongst and alongside. They engage in this work through their formal partnership with Black Hawk’s ancestral tribe, the Sac and Fox Nation of Oklahoma, which the tribe established with the Chicago Blackhawks in 2021.
