About LOVING
LOVING is a leading provider of comprehensive landscape, hardscape, and sod solutions, with an unwavering commitment to quality, innovation, and customer satisfaction. With a collaborative culture that values creative problem-solving and operational excellence, we leverage cutting-edge technology and best-in-class practices to deliver tailored services that enhance both residential and commercial environments. Our TEAM-centric approach empowers every associate to drive continuous improvement, foster sustainable growth, and uphold our core values with integrity, TEAMwork, and compassion. As we expand our footprint, we remain dedicated to cultivating a workplace where professional development thrives and each TEAM member’s contributions directly fuel our mission to create beautiful, lasting outdoor experiences.
Equal Opportunity & Inclusion Statement
LOVING, we believe diversity strengthens our teams and inclusion fuels innovation. We are proud to be an Equal Opportunity Employer and are committed to creating a workplace where every individual is respected, valued, and supported. We welcome applicants of all backgrounds, experiences, and perspectives, including but not limited to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, and other protected characteristics.
If you need reasonable accommodations during any part of the application or interview process, please let us know, we’re here to ensure a fair and accessible experience for all.
Why This Role Matters
The Customer Success Specialist plays a vital role in maintaining LOVING’s reputation for exceptional
service and operational excellence. As a core member of our customer-facing TEAM, this role ensures that
clients receive timely, accurate, and compassionate support throughout their journey. By resolving issues,
collecting and interpreting information, and communicating effectively across departments, the Customer
Success Specialist strengthens customer trust and directly contributes to customer retention, satisfaction,
and long-term partnerships. This role is essential to sustaining our culture of responsiveness, reliability,
and continuous improvement.
What Success Looks Like
- Confer with customers by phone, email, or in person to provide product/service information, enter orders, cancel accounts, and gather details about inquiries or complaints.
- Maintain accurate records of all customer interactions, including inquiries, complaints, comments, actions taken, and resolutions; verify that appropriate solutions and adjustments were fully completed.
- Contact customers regarding inquiries, claim investigation results, planned adjustments, and billing‑related updates.
- Determine service charges, collect payments or deposits, arrange billing, and resolve service or billing concerns through exchanges, refunds, or bill adjustments.
- Refer unresolved or escalating grievances to designated departments; identify upsell opportunities for additional services or products.
- Review and analyze relevant information to validate complaints and identify potential causes (including environmental factors such as weather conditions).
- Recommend improvements to products, processes, packaging, shipping, billing, or service methods to prevent recurring issues.
- Compile, categorize, verify, and audit customer and service‑related data while communicating effectively with supervisors, peers, and cross‑functional TEAM members.
- Stay knowledgeable about procedures, industry updates, and internal systems, while managing time effectively to prioritize and complete tasks.
What Sets You Apart
- High school diploma, GED, or equivalent combination of education and experience.
- 2+ years of customer service experience, preferably in fast‑paced or service‑based environments.
- Industry exposure to construction or landscaping preferred but not required.
- Proficiency with Salesforce CRM, Microsoft Office, and builder/client portal systems.
- Strong communication, interpersonal, and customer‑focused skills.
- Organized and detail‑oriented with the ability to manage multiple priorities.
- Effective problem‑solver capable of managing escalations with professionalism.
- Reliable in maintaining accurate documentation and high‑quality data integrity.
- Service‑oriented mindset focused on building long‑term customer relationships.
