What Does A Floral Customer Service Representative Do?
Twinbrook Floral Design, a leading flower shop in Chantilly, Virginia, is seeking a dedicated and customer-focused Customer Service Associate. The ideal candidate will assist customers with placing floral orders for various occasions and everyday events. If you have strong customer service skills and are looking for an opportunity to work in a vibrant environment, this role is for you!
The front desk associate has a positive attitude and friendly approach to customer service. They work well in fast paced environment, are quick to find the answers, and are overall a great team players.
If you enjoy flowers, like talking to people, and can multi task, this is the position for you! This role performs various administrative and clerical tasks and the applicant should be comfortable undertaking a variety of activities including sales and merchandising, document filing, phone communications, document organization, customer service, and more. Reliability and a strong work ethic combined with great communication skills are a must.
Floral experience is helpful, but not required.
Floral Customer Service Representative Responsibilities:
-Customer Assistance: Provide exceptional customer service over the phone, helping clients place floral orders and offering extras like chocolates and balloons.
Phone Etiquette: Utilize proper phone etiquette to ensure a positive customer experience.
-Order Processing: Accurately enter orders, ensuring all details are correctly spelled and typed proficiently.
-Floral Knowledge: While prior floral knowledge is preferred, training will be provided due to the variety of flower names and products.
-Sales Floor Maintenance: Help maintain the sales floor by restocking, pricing new merchandise, and keeping the storefront clean and inviting.
-Data Entry: Perform data entry tasks as needed to support order processing and customer service.
-Schedule Flexibility: Availability to work Saturdays is required. During peak holiday periods, overtime is expected, and all hands are on deck until the job is done.
Front Desk Associate Qualifications:
-Customer Service Experience: Proven experience in customer service, preferably in a retail or call center environment.
-Communication Skills: Excellent phone communication skills, with a focus on proper etiquette.
-Typing & Spelling Proficiency: Ability to type quickly and accurately with strong spelling skills.
-Floral Knowledge: Prior experience or knowledge in floral arrangements is a plus, but not required. Willingness to learn is essential.
-Organizational Skills: Ability to manage multiple tasks, keep the sales floor organized, and maintain a clean workspace.
-Dependability: Must be reliable, particularly for weekend and holiday shifts.
-Physical ability: Must be able to lift a minimum of 30lbs
Time Commitment:
· Part-time-hours will be between the following opening hours
· Weekdays Mon-Fri 7am-4pm
· Weekends 7am-2pm ( One day per weekend)
· Mandatory overtime on gold-rush holidays
Call Twinbrook Floral Design 703-978-3700 with any questions.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Application Question(s):
- Are you available to work one day per weekend?
Experience:
- Customer service: 2 years (Preferred)
- Retail sales: 2 years (Required)
Ability to Relocate:
- Chantilly, VA 20151: Relocate before starting work (Required)
Work Location: In person
